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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Fast shipment. Quality of the item was very poor. Comfort and size was perfect. But again, the quality was crappy at the best.
I understand the clothes are shipped from China and the return shipping is on me. However, the language used when trying to initiate a return is not appreciated. It is clear that this company tries diligently to discourage a customer from returning items. The wording included phrases such as the return could take 6 or more weeks to be received, company could not guarantee it wouldn't get lost in transit, and it could cost me $10-$40 to ship back. I was offered a small discount (5-10%) of the entire order (2 items) if I would keep the items. My total order was about $75 and doing the math it wasn't worth my time or effort to send back the items. I will donate them, and I will not shop this site again.
Tout était parfait. La qualité est belle, les prix sont bons, je viens de placer une autre commande. Merci
Received the shirts, all are polyester. My fault I thought they were cotton. And one shirt was not part of the order, received the wrong one. But loved it and gave it to a friend.
One of my order wasn't correct they gave me the wrong tracksuit. That didn't look like in the picture of the clothes product of the tracksuit. But the delivery came on time
Good transaction, received items order quicker than expected!
While it may have taken a few days to be delivered, it is a quality product with the sizes matching their online sizing chart. I paid $32 CAD for one of their shirts and I am very happy.
Second time ordering and second time happy.
Conforme à l image très beau un peu juste mais c est correct donne un bel effet associé à la robe
A couple of items were to small and it cost to much to ship back I had to donate them away.
Love the dresses I ordered for my trip to Egypt. They are perfect and fit well.
Great customer service and tracking provided
Reliable company
Everything was great! No complaints. Look forward to ordering again.
Received in good condition but delivery date was later than expected
Shirts were even more colorful that pictured unfortunately it took over 2 and 1/2 weeks to get product status of delivery was incorrect as well
I loved everything but the bra. The bra was too small.
Order two Steering Wheel Covers, They t[k a bit longer to get here as they are made to order from China.1 fit very tight, 2nd one was way too small and the stitches came apart, was never able to get it on. They state will fit15 to 15.5 inch. The 15 inch Steering wheel, the cover made it on but it was a struggle, not so good on the 15.5 inch Steering Wheel. They are working to replace it, but is is a tedious process.and I'm still working on that.They are heavy duty and look like they will last, once on.
Excellent quality tshirts and shipping right on time.
Sizes fit large.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28503851 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox