LightInTheBoxReviews 13,775

It is almost impossible to return products to this company, which is why they make it so difficult. I will never order from them again and I suggest others beware of their misinformation about return policy. You have to pay for shipping to China. (also product was cheap and not made well at all).

I am a pretty careful shopper and thought I made sure this order was returnable. Didn't see anything on my check out that said it was "made-to-order", I just ordered a regular size. Now I CAN NOT RETURN FOR ANY REASON! Look for those little pale gray letters past the ADD TO CART BUTTON that are made to look like an option to "HAVE" it made to order...that means "IT IS" made-to-order SO NO RETURNS. Had to make other arrangements because they updated the delivery date and shipped it but could not guarantee me a delivery date that wasn't before the date it was needed. Glad I did because the sizes were not consistent with the measurements given for a size 8. Quite the scam if it doesn't fit or arrive at a reasonable date.

I have bought 2 items which I was unhappy with it, I have contacted costumer services and they helped me with refund process, I got my money back

They will not stand by their products, and when I persisted, offered me 50% credit, or 40% refund. Their garments are cute on the web, and poorly made, and fit strangely. It is a scam!

Wig with grey and silver in description and pictures that matched that description shown on site. Received wig and top 1/3 of wig is solid black, lower 2/3 grey and silver. Was not worth the trouble and cost to return, also hair is thin and can see cap through hair. Did review with picture of real product and 3 weeks later it is still not posted on their sit
After contact with the company rep, Megha, a partial refund was given and I am satisfied with the result.

I ordered five Polo type shirts from Lightin The Box costing me $104.28. When I received them all five shirts were undersized to United States standards. Upon review all of these garments were shipped from China. This was never disclosed during the shipping process. Had I known they were coming from China I would have never made the purchase. I have now applied to return all five shirts in their original packaging which was/is an in-depth process in itself. At this point I am informed that it will cost me 10 to 40 dollars to ship. I continue on with the process and receive an email from Lightin the Box saying that when they receive my garments back and if they pass their inspection Lightin the Box will refund me
$72.95 not $104.28 they owe me. I will lose $31.33 plus shipping cost of 40 dollars. Total loss of $71.33. Lightin the Box makes the return process so involved it makes me as a customer believe they do not want to help me or to even be bothered with my concerns.

The dress I bought for a wedding had some quality issues and was not suitable for the occasion. I contacted the customer service and send photos to show the problem.

Thanks to Alejandro from the customer service the issue was resolved efficiently and I received a refund. I am very satisfied with the customer service. Thanks again Alejandro!

I have found my shopping experience with LightInTheBox to be very satisfying. They have a great selection of things. They have some very attractive pricing on various goods. They process and get things shipped out in a timely manner. The only thing I would say is a small setback is the shipping options (there are only 2) and the shipping costs are a bit higher than I would expect. I might be wrong, I know shipping has increased in cost like everything else but my shipping fees have cut into the savings on th products pretty good.

Les articles commandés sont conformes aux descriptifs et étaient devenus introuvables dans les boutiques. Les prix sont attractifs et le service client efficace. Quelques lenteurs dans les délais de livraison.
Je recommande ce site de vente à distance.