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LightInTheBox

4.0

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Bien reçu et il me va comme un gant, merci pour votre excellent service

Date of experience: April 13, 2023
Ohio
1 review
0 helpful votes
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Lots of good looking choices.
April 13, 2023

The site is easy to maneuver. The choices go on and on. This is my second experience with "LightIn The Box" and their clothing has been first-rate. The quality and materials used are outstanding. Watch the box on sizing and you will not go wrong.

Date of experience: April 13, 2023
Texas
1 review
0 helpful votes
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Beautiful
April 13, 2023

The jewelry is absolutely beautiful, and it was delivered in a timely fashion

Date of experience: April 12, 2023
Canada
1 review
0 helpful votes
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Belle robe
April 13, 2023

Tres belle robe. Le fit est très bien par rapport au guide de taille. Belle qualité. Très satisfaite

Date of experience: April 12, 2023
GB
1 review
1 helpful vote
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I get that this company is offering cheap goods for cheap price and that you get what you pay for. However what I don't expect is to have blatant dishonesty and misrepresentation. I ordered a coat which was shown to be some sort of winter tapestry effect type coat which had a lining in it and was described as being thermal and for winter and fall. What I got was some sort of weird kimono with made of dress fabric only printed on one side with a white interior absolutely nothing like what was on the photograph apart from shape and some proximity to color. It was also much smaller than the size that have been given. What I don't trust now about light in the box is that I put a review of that on which came up for the first day that I put it and then it was taken down. It is still showing on my list of reviews on the app but it's not showing on the public list of reviews. My review had comprehensive photographs on it. Although there are some other negative reviews about the code up there mine was much more comprehensive and so they obviously didn't want it there. I also left another negative review with photographs about the handbag that came with it. They did not also allow that to stay up. I filled in a request for a refund. To start with they offered me that they would give me a voucher for something pathetic like 30% of the full price. However when I replied with details and extensive photographs clearly showing that what the product was represented as was not what I had received I received in the apologetic email in return and they did refund the entire price of the coat. However they still didn't put up back up my reviews and the item is still on sale and being totally misrepresented. This is a trade's description issue and if this company was based in the UK there would be taken to court from misrepresentation. This is also a misrepresentation because they are not showing honest reviews and I suspect strongly that for a number of the reviews they are computer generated to show them as being overall good they don't have any details on and reviews like mine which are negative and have a lot of information on a lot are not allowed to go up. I did receive a dress from them which was not too bad although is much too big and I'm going to find a way to make it fit because the alternative is too much hassle, although the material is a bit strange. So it's very much a lottery but my comment about them and their trustworthiness as a company is to do with their reticence to be honest, their untrustworthiness and the amount of effort that it takes to get them to actually treat you fairly. The two photographs that I have taken show how thin the material is and also the white interior of the coat. And the other photograph is the original advert photograph that you can see looks entirely different.

Date of experience: April 12, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 28641459 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Portugal
1 review
0 helpful votes
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Excellent
April 12, 2023

I am very satisfied about the way this online shopping center works. Good quality. Fast delivery. Pretty good prices.

Date of experience: April 12, 2023
Minnesota
1 review
0 helpful votes
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Disappointed items
April 12, 2023

I ordered two dresses & they were to tight across the bust area. I was unaware these were made to order dresses. VERY disgusted with there customer service!

Date of experience: April 12, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 28641625 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Denmark
1 review
0 helpful votes
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Buy
April 12, 2023

I bought a tunika, and it lokkede different on the picture, the sleeves seemed longer, and the Fabrici look different

Date of experience: April 12, 2023
Florida
2 reviews
0 helpful votes
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Perfect
April 12, 2023

The shirt was exactly what I ordered and was quality material. Since it was a birthday gift, i am not
Sure how the recipient felt about it. He said the size should be perfect.

Date of experience: April 12, 2023
Finland
1 review
0 helpful votes
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Pleasantly surprised
April 12, 2023

Creating an account was super easy and my order was on time. The English translation is a bit off every now and then but it is not a huge problem.

Date of experience: April 12, 2023
Kansas
1 review
0 helpful votes
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I'm already started another order with you. Lovely dresses with bottom boarders. I've wore in one day to doctors, car wash, grocery store and out for lunch and in late afternoon played cards with the ladies. Looked has great as when I put it on. Had lists of compliments. Just order xxl for 16. Not L.

Date of experience: April 12, 2023
Brazil
1 review
0 helpful votes
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Um site que categoriza o produto de forma eficiente. Fotos muito bem colocadas e posicionadas. Todas as informações que precisamos para comprar. Sempre no ar. Só estou tendo dificuldade de pagar com meu cartão de credito, que possivelmente é problema do banco

Date of experience: April 12, 2023
Pennsylvania
1 review
0 helpful votes
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Not happy with returns
April 12, 2023

It is so hard to return items that don't fit. I been trying to return stuff for weeks and no luck

Date of experience: April 12, 2023
Michigan
1 review
0 helpful votes
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Great customer service
April 12, 2023

We ordered two dresses. One didn't fit. It was pretty easy to return it and the customer service agent was kind and helpful

Date of experience: April 12, 2023
Pennsylvania
1 review
0 helpful votes
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Reasonably priced. Extremely comfortable. Arrived ahead of time.

Date of experience: April 12, 2023
Tennessee
1 review
0 helpful votes
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Great Shirt
April 12, 2023

The shirt was just as described. I like the shirt.

Date of experience: April 12, 2023
Canada
1 review
0 helpful votes
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Wasn't expecting it that good ngl
April 12, 2023

It's legit I'm definitely buying again it's just the wait time tho but it's too be expected different continent shipping

Date of experience: April 12, 2023
Portugal
1 review
0 helpful votes
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Artigo superou as expectativas
April 12, 2023

Tempo de espera razoável, boa qualidade e padrão corresponde às imagens publicadas

Date of experience: April 12, 2023
Germany
1 review
0 helpful votes
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Immer wieder gern.
April 12, 2023

Alles Super, schnelle Lieferung und Benachrichtigung. Nur aufpassen bei den Kleidermaßen, fallen kleiner aus. Habe eigentlich XL, musste aber XXXL bestellen. Jetzt passt alles. Wen man es weis, kein Problem.

Date of experience: April 12, 2023
California
1 review
0 helpful votes
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Linen pants are just as advertised
April 12, 2023

I ordered a pair of the linen, drawstring pants. They fit according to the size chart. They are just as advertised!

Date of experience: April 12, 2023