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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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بعض المنتجات ليست كما في الوصف ايضا اشتريت في الطلبية السابقة فستان قبل فترة كان القماش ليس جيدا كما في الصورة
I bought 2 dresses through Light in the box a few months ago. The first one was so-so ok, pretty poor quality for a dress costing over €160. The 2nd dress cost €248. Unfortunately I had to pay import taxes of €138 on these before I could take delivery of them. Since I was insured for this, Light in the box guaranteed that I would get the taxes back. Unfortunately, I am still waiting for this refund to this day. The 2nd dress also did not fit at all so I asked for a refund of trade it. A 50% refund was promised which changed to 50% credit after my agreement. So I am still waiting for over €250 but get purely standard emails in response. Expensive dresses, poor quality and poor service.
Dissatisfied due to wrong item sent. Ordered denim coat, received a microfiber coat instead. Totally wrong item.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28642305 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
A friend introduced me to LITB and I've found some good buys. They have great kitchen doodads that are hard to find as well as gardening. I've purchased clothes that I've been happy with. These are medium quality but for knocking around, they are fine. Give it a go but be careful in sizing. When it says to size up, not necessarily so!
Comfortable and true to size. Delivery was on time. This was my second purchase, and I am satisfied with the quality and will be sure to order again.
Veldig god kvalitet og passet perfekt I størrelse. Forsendelsen gikk fort og greit og prisen var det ingenting å si på. Kjøper gjerne flere ting i fra dere i løpet av våren.
I ordered a denim jumper and two summer sleeveless shirts. All came just as expected, I will definitely purchase again from this company
Nice fabric. Bright colors. Just what I expected. Arrived when they said it would arrive. I'm excited to order again.
It is very easy to shop at LightInTheBox. The merchandise and clothes are very nice. You should always check the sizing chart but you should do that on any site if you want to get the best fit.
Tempi di consegna rispettati e prodotti conformi. Buona esperienza di acquisto su questo sito
A+ would do business with again, every order that I've made with them, I've never had a problem with any of them, great business to work with.
I like wearing different styles. This site offers some great things at reasonable prices. What I have received has been exactly what I expected.
Shipping was relatively quick, most of the items I purchased were great with only one needing return (which I have yet to do). Definitely pay attention to the size chart and all the reviews really helped.
You know how difficult it is to go from store to store burning time and energy. Well kick back and relax. You found the sight to enjoy shopping once again. If your purchasing clothes it is a little tricky to figure size at first. Some of the material may say micro-elastic when ordering and not be stretchy. Also don't look for labels on the garments. All of my dresses were of quality material and stitching. If a few of your garments don't fit, rather than pay shipping back, just take a rewards option and then average cost. You still have a bargain.
The purchase arrived very late, and the quality of the products is very disappointing
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28642328 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I was a little sceptical at the begining giving the circumstances related to ordering pretty much anything from oversieze due to the shipping delays and overall delays these days. I am glad to order anyways. Everything ordered came in the promissed time frame. Products were exactly as described. Very happy customer! Thank you all!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28642223 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox