On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great. Love the shirt. I actually bought two. They are of good quality and look good on the body.
My wife likes them and definitely approved of the purchase.
Nie mogÄ oceniÄ, gdyĆŒ nie otrzymaĆam produktu zamĂłwienia.
MÄngsidiga val av klÀder,finns för alla modeller. Tar ungefÀr 3 veckor att fÄ
Levering duurde vrij lang.
1 broek zat er dubbel tussen in dezelfde kleur, dit was in 2 verschillende kleuren besteld. Terugzenden kost me meer geld dan het item kostte.
Een andere broek was in maat XL besteld, dit valt eerder als maat XS of S, wel jammer want daar zijn we ook niets mee.
De rest van de kledij was wel in orde: 2 broeken en een trui.
Costume perfetto, colori brillanti come in foto, ne prenderĂČ un altro di n colore diverso.
Camisetas de buena calidad, envĂo rĂĄpido, muy contento comprarĂa de nuevo.
The same as picucures and good delivery. Im living ist m Austria and I received my package with out any problem.
Very happy with all the products.
Love the quality
I enjoy buying in light in the box, good product and fast shipping and tracking, this what customers need
Items are good quality. Fast shipping. Website is easy to navigate
I ordered a men's blazer. First, I usually wear an XL. I suspected the sizes ran small and bought a 3x and it's too small. That's not the worst part.
1. The jacket has a small hole in the back.
2. The material is the most flimsy, cheap material I've ever seen,
3. The buttonholes aren't even finished. It looks like someone cut them out with a scissor. The edges are raw and frayed.
4. The interior lining sticks out of the sleeve cuff...
The bottom line is that the jacket is a piece of junk. Order from them at your own risk!
**Save yourself some money and buy your clothes directly from Aliexpress, it is the fraction of the price that you get here***. I placed an order and i never got a confirmation e-mail nor did i get a receipt for my purchase. Now that i received the several items that i ordered, 4 items were the wrong colour. Next step would be to contact Lightinthebox, but they are nowhere to be found. After calling and messaging them over 20 times, there is no way i can complain about the wrong order because i dont even have proof of my order. Thank god I purchsed the items with Paypal, let's see what they can do for me.
Dear Customer,
This is Megha, supervisor of customer service, Lightinthebox.
So sorry to know this. Now you are in a higher department and my main duty is to help you.
Please provide us with the following information:
First and last name, your customer number, telephone number and the e-mail address linked to your LITB Account
As soon as we have received your information, we'd like to assist you to resolve the problem.
Best Regards,
Megha
Customer Service Lightinthebox
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomerâs sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomerâs sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28701682 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox