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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Ordered a black gown. Received a silver gown with stains on it. Was told that I could keep the $159 item and receive 30% of next order. They refused the return having said that it was "made to order". Not sure whose order was shipped to me, but it wasn't mine. The garment was stained-ewwww.And I have a gown that is completely useless and they have my money. BUYER BEWARE. Don't be filled by the low prices. They ship what they want to send you and returns are impossible. Best wishes.
The manager reached out to me and resolved my issue. They also apologized for my inconvenience. I appreciated this.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28740748 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The swimsuit fits the size, the material is great. One type of swimsuit was already sold out, the money was returned to the account. I can recommend this type of product.
Every item ordered was promised to ship in 24hrs -3 days. 6 days later the order ships! Not impressed!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28741119 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I placed an order for a 3D shirt. It took quite a while for them to ship it. When it finally did arrive it was the wrong product. It has writing on the shirt, the one I ordered didn't. The way it is manufactured is strange. On the back of the shirt it is like it is mirrored. The words are backwards and it is difficult to read. For as long as it takes to receive your order it doesn't even pay to try to send it back because I will be waiting another 3 weeks to get the right one. I also ordered another item the day before I ordered this shirt and that item still hasn't shipped yet. It's been weeks already and still no indication that it will ship any time soon. I just won't be ordering from them anymore. There are plenty of other companies out there that do a good job.
5/01/23 After contacting them about the messed up order, it took a while but they finally did issue me a refund.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28741273 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Terrible customer service. Cannot call yhem order not received sizes off on previous order.cant get to orders to get order number
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I purchased this suit but it is the cheapest material ever. They wouldn't give full refund. I even paid for expedited shipping but order arrived late.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28741335 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Scam scam, they create other company clothing without the qualty. I purchase 2 3piece pant set,and it cost $300 to return the items. Call your bank for your refund and donate the clothing to those who are in need
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28741639 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Changed my shipping address 3 times! They continue to send my items to former address! They suck! They are a scam! Don't buy anything from these incompetent jackasses!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28721215 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Son very much likes it anyhow and so do I, would be 5 star if colors and print were bright and sharp as advertisement image
Ordered 'linen' trousers, when they arrived were made of polyester!
Contacted company who wanted me to return them to an Asian address approx $ 60 despite having a Birmingham return address, I politely declined. I told them I would return to the Birmingham address only, they were unhappy ( tough)!
I returned to the Birmingham address and emaied them to tell them.
Today they have agreed to fully return my £ in full.
Please dont give up.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Thought I was buying two beautiful outfits for my two granddaughters weddings - both in June.
I followed the guide for sizing and the outfits I received didn't even come close to fitting. They would have to be made completely over - costing hundreds of dollars. I tried to return them but was only offered 60% back and keep outfits. I would have to donate! The other offer was to send back and get 40% of my purchase price plus ship to China at a cost of $45.00 plus! Ridiculous! I now have a dispute pending with PayPal! I will escalate it to a claim if we don't resolve this. The only reason I gave one star was because I couldn't submit this review without a star.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28721320 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered 4 items and will only wear 2 of them. I wrote Customer Service to voice my disappointment buI never received an answer. I wanted to return them. Probably will not order again.
Still some products didn't receive an some which I received not the one I ordered
Pants supposed to be cotton/linen combo. They were a cheap, sleazy, shiney poly. Pattern on pants blurred and indistinct, not at all like photo. Size did not match website measurements. Total junk. I will never buy from this site again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28713547 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I recently had to contact Lightinthebox Customer Service to make a return. I was surprised by how fast they sent me a return message to resolve my situation. The website said they would reply within 24hrs and it was much less than that and they provided several options for me to choose to make my order right. They also provided detailed instructions on how to make my return. I am now in the process of waiting for my refund.
Super soft T-shirt. Print is great and something I can't find in the stores.
Easy to order. Fast delivery
I ordered 2 swim suits and one swim bottom. All were cheaply made. I wanted to return them due to poor fit and the cheap material. Returns are next to impossible, but they offer you a "reward" for keeping them...BUT you must spend DOUBLE the amount of the reward to use them. Product comes from China...do not waste your time or money. It is a sham! ='(
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28713560 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I love this site! Great quality stuff at fantastic prices. As long as you use their size chart with clothes it'll usually fit.
I ordered a dress and to be honest, i was bit afraid of the quality of the dress, but it was such a Big Surprise when I got it the dress looks exactly as in the picture, model and colour, and the size ( got them from the table of sizes) is perfect, I had just to adjust the Leigh of the dress
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28740538 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox