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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Aucune étiquettes, mise dans un ziplop, polo pas pareil du tout comme les photos
Vraiment déçu de cette commande j'avais l'intention de commander un polo de chaque couleur, je ne ferai pas certain
The quality is excellent
Only one thing wrong
I thought I had ordered 2X large but they were only x large
So I gave them to a friend
I will have to re order
I just recently ordered. It went smoothly. I liked the add to order feature. After placing my order I seen something else I wanted.
Products are good quality and much better delivery service compared to many other companies.
Fina sköna kläder till bra pris både dam och herr det finns det mesta skor kläder och saker till allt jag är jätte nöjd
Fantastic! I'm very satisfied with the service.Good products.Keep the good work.Bye and all the best.
Good... Was arrive in time... I really like the t-shirt 3d
It was the easiest delivery, the carrier called and told me the package was there. I went down and got it. I do appreciate the extra care the driver took to call and tell me it has arrived. Thank you so much.
Inquired about missing item in the order
The response team helped me witg this order and issued refund dor missing item
Most items are comfy and made well. My items were either too big or too small based on the size guides, but my husband's items were all good.
The shipping was faster than expected! I ordered two oversize tshirts and the quality was great!
I received the product on time and I am very satisfied with what I ordered
I was not happy with my purchase at first so I wrote an unfavorable review. They then asked me to rewrite it and refunded me without me having to return the items, so now I am feeling better about this company.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28750251 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The dress succseeded our expectation, it was beautyful dress and fit perfectly. It will be perfect for my grandsons wedding
Update: Megha of customer service reached out to me and has provided a refund to my credit card. She was very easy to deal with.
I purchased 15 items and am returning 12 of them. Material of pants/shorts very sheer, (see photos, that is thru 2 layers). Use the size charts but don't assume they are accurate.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28740371 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28763786 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox