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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Very good experience, I recommend the seller. Wide range, fast and professional service. Relatively short delivery time
They delivered a very nice and high-quality product with a fairly short delivery time. I am extremely satisfied
Litt sen levering, god oppdatering,,godt produkt i forhold til pris. Generelt god opplevelse
Good experience 👍 and good company as well sell good stuff
Everything seems to be great. Will buy again if they do not raise there prices. A+++++++
I bought a cheap pen drive with a big capacity, working and as described.
I bought a winter jacket, it was fine, as described and cheap; the shipment was fast.
Muy buena experiencia en general: Talle correcto, tiempo de entrega, calidad y naturalmente precio
Very good experience in general: Correct size, delivery time, quality and naturally price
Bon travail délai respecté produit conforme à la photo tout simplement ma-gni-fique👍👍
Shoes of the size recommended by the firm do not correspond to the actual size. Impossible to negotiate a reasonable exchange. I even wonder if there was an error in the labeling of the shoes.
I thank Megha who solved my problem very efficiently.
The clothes are great I recommend them to everyone
C'est toujours avec autant de satisfaction, que je fréquente ce site. Les produits sont de bonne qualité, et à des prix très abordables.
Jusqu'à présent je n'ai pas eue de déception sur ce site. Tous les produits achetés sont satisfaisants.
Très joli catalogue. Beaucoup d'articles intéressants et de qualité. Pour ce qui est de mon dernier achat, j'en suis totalement satisfait. Merci à vous!
I find the shipping fee to be way too much however their products seem to be pretty good. The sizes run on the bigger side of the scale
Größe 5XL ist wahrscheinlich für ein 10-jähriges Kind, nicht für einen Erwachsenen.
Lieber Kunde,
Das ist Megha, Leiterin des Kundendienstes von Lightinthebox.
Es tut mir sehr leid für die Unannehmlichkeiten. Jetzt erhalten Sie schnell individuelle Hilfe.
Ich habe Ticket Nr. 103210204 für Ihr Problem erstellt. Die Ticketnachricht wird an Ihre E-Mail-Adresse gesendet, die mit dem LITB-Konto verknüpft ist. Bitte überprüfen Sie es, wir warten auf Ihre Antwort.
Es ist mir eine Freude, Ihnen zu helfen!
Aufrichtig,
Megha
Kundenservice Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103220841 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox