On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was a little skeptical at first but once I received my jacket, I was sure I would continue to use LightInTheBox.
Ordered bunch of things, all arrived in good order and good quality. Truly innovative design and materials.
Clothing with good quality, right size and delivery that is on time. I have nothing but good Words for LightInTheBox.
Vriendelijke medewerkers, leuke prijzen, kwaliteit naar wat je er voor betaald. Je moet geen haast hebben.
Very good quality. Highly recommended. Always ordered from here
I received all of my items as expected they did fit as expected. I only had to return three items because they didn't fit as I would like and one of the items I mistakenly purchased two of but other than that this is a great site to buy clothes at a reasonable price and customer service works with you.
Only one item was nice but was snug in the bust area everything else was either cheap fabric measurements didn't match the size guidelines and I sized up to be safe. Also didn't look like the photos. Also the delivery person.just left the package at the front doorstep where anyone could see and take. Lost a lot of money and have to find something else for my son's wedding in 3 weeks.will not be ordering again. This was my first time buying from you
I purchased a white linen dress from LightintheBox which I paid $34.27 after mailing costs. It arrived after I had left on vacation, so when I returned and found that the dress was too short, too tight, and made of very poor quality 'linen', I contacted the company to return it. They said 'too late', but you can have a credit (mailing it back to China would have cost from $10 to $20). I ended up with a credit of $.84, and a dress that will be donated to the local charity. I will never buy from them again. Clearly, they do not want your return, regardless of the reason.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28809596 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Kept getting email promises for a refund. It has never happened. This is as sorry an outfit as there ever was.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28803578 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
DO NOT ORDER from this company...charge tons of $$ to return or exchange a cheap woman's shirt! I just wanted to exchange the small for a medium but not allowed to do this without extra shipping costs...what a scam!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28803589 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I purchased a prom suit and paid for it. Two days later I get an email stating my order was canceled
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28803601 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I'm not even sure I would give the rating a 1, it's more like 0. I ordered a couple of dresses for e wedding, two didn't look the same as the picture looked to me, while the 3rd one I like but didn't fit. I was going to exchange this latter dress, but when I tried it said it was a "made-to-order", where no where on the page for the dress does it say it's a made to order. Also, their refund policy says 7 days return, no reason needed, but it doesn't seem like they want to abide by this. I was ordering the 3rd dress again, as I thought it would be faster then exchanging, but cancelled it shortly after ordering on 4/28/2023. Noticed today that it was "processing", so I cancelled it again. My service request #'s are:******* and *******. If someone could please respond to me about my order and how I can return all 3 dresses for a full refund and that the 2nd order is indeed cancelled. Not impressed.
Thank you,
Teri
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28803630 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I've ordered from there before. The items are as described. Their delivery isn't as quick as some others but it's not overly long.
All of the products received were great. There were two that looked blurred as compared to all of the other shirts ordered.
All of the products received were great. There were two that looked blurred as compared to all of the other shirts ordered.
We hebben 2 jurken op maat laten maken.
Gewoon fantastisch gemaakt.
Perfect op maat.
Kwaliteit is super.
Dolblij met onze jurken.
Good quality and reasonable prices. Much better than I expected for the price.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28823412 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox