On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
All of the products received were great. There were two that looked blurred as compared to all of the other shirts ordered.
We hebben 2 jurken op maat laten maken.
Gewoon fantastisch gemaakt.
Perfect op maat.
Kwaliteit is super.
Dolblij met onze jurken.
Good quality and reasonable prices. Much better than I expected for the price.
If you have a problem with your order, it is virtually impossible to get to customer support. Zero Customer service.!
Sold items to me that stated sterling silver, they were cheap plated crap. Tried to contact them impossible. Reporting them to trading standards.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I bought a printed shirt and the first "t" in the word "that" was a "y". I can't wear the shirt so I'll use it as a rag. This company does not have any quality control. I would definitely NOT recommend this company!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28803697 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Order arrived in a timely manner!
The dress is a bit small. But if I had ordered the next up it probably would be too big.
Ordered a retro shirt for my adult grandson and he loved it. Order was promptly delivered and good quality.
Great selection of T-shirts with various graphics. Quality fit and fabric. Delivery in reasonable time. Easy to place orders and track.
Arrived promptly and looks as portraying in the ads.
Suits were not as decorative as in the picture, I thought they had sequins and or rhinestones, but they did not. The picture was enhanced to make them appear to shine and sparkle. They were still nice suits though.
Usually great except sizing differences between companies
Always good to order from this site. I have gotten a lot of things and I will continue to keep ordering.
Received all items without damage. Shipping takes longer than I am use to. Took a little over a month to receive the larger part of my order. Received in two different orders. Happy with what I bought. Will order again. Giving only 4 stars because of shipping costs and delivery.
The boots was not the ones i orderd, good service, Idon"t think I will order from you anymore.
Thankyou RRF
Item delivery good.but the quality of some were not good. Also the items were so crumpled like someone had used them.
Loved everything I will order again soon great quality for someone whose looking for something at a great price.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28803665 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox