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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The boots was not the ones i orderd, good service, Idon"t think I will order from you anymore.
Thankyou RRF
Item delivery good.but the quality of some were not good. Also the items were so crumpled like someone had used them.
Loved everything I will order again soon great quality for someone whose looking for something at a great price.
Way better than expected T-shirts. Reasonably priced and arrived quickly!
Their products come from outside the US. THEIR SIZES ARE WRONG. Way too small. And the. If you want to return the items for a different size or refund, they tell you they don't have return postage paid and it " may cost you up to 40% more" to return it….so we will give you a 10% discount….
This company is a total SHAM! Go to anywhere else, Amazon, Wayfair, anywhere!
This site has a lot of fun stuff at very low cost. I love the daily draws for coupons and collecting points that can be traded for coupons.
I was searching for a sofa cover in a particular colour and fabric and found exactly what I wanted at Light in the Box.
Convenience of shopping at home is great for busy individuals. The Quality is good, sizing is somewhat off at times
It's great to do business with your group. Very customer oriented & lots of variety of items & great prices! Thank you!
Very easy ordering and status of cart. Seem less order process and status reminders and notifications, arrived within the promised timeframe. No surprises, thank you!
Wonderful blouses, however, a size too small which is my fault by not measuring myself correctly.
Tres bon site,bonne qualités des produits,toujours satisfaite.je le garde dans mes adresses.
Wide variety of products, low prices, great customer service. The only Chinese company I buy from.
Good linen dress and very fast delivery. Friendly customer service. I recommend everyone if you like to get light good quality linen for summer.
Material is very soft.
Thank you very much!
Products are good and so are the prices. I have had very good luck ordering and will continue to make purchases.
I got great prices on my clothes. You have to b careful about sizes but once I did everything I got fit.
Very pleased with the product and the price. Delivery time could have been better, but that's a minor consideration for me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28783605 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox