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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This is in edition to the first review. I feel sad about the clothing most because it was
A birthday gift for my son. I was going to give it to him today. I can't now
I've ordered for the first time, good quality for all items (top ans tee-shirts) and fast delivery.
Simple and easy just as Llike it
I order this Item, Women's School Bag Bookbag, again and again, I like it very much.
The delivery is very fast.
Thank you LightInTheBox
Total junk product, Measly 10% discount to keep said Junk, or spend = to item cost to return. Should have known better. CHINA= JUNK!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28774649 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Very nice experience with shopping LightInTheBox. The shopping has been very rewarding.
I placed my 1st order with Light in the Box on March 9th and received it on March 17th. I was very pleased with the prompt delivery of my order and with the dress. I have since placed a second order and plan to order many more items from Light in the Box. I love the styles they offer, the prices and the prompt delivery.
I ordered 2 articles, same size but different styles, (small). One I had to return because it was too tight. I attempted to return it but I'd have to jump through hoops. 2nd article fits perfectly. It turns out I could still wear the first article &, not needing to return it. Am very happy with both purchases.
Lights are beautiful and at first didn't think they were worth the money
I bought two maxi dresses for the incoming summer. They arrived within the expected time. The size corresponds to the measurements suggested on the website. I expecially appreciated the attention to detail (seams and hems really well done).
Very well presented goods, with exceptional print quality. Deliveries are always within the previously specified deadlines. Maybe coupons shouldn't have such short expiration dates after they've been redeemed for points. Thanks for the experience.
Ho fatto diversi acquisti sul vostro sito e non ho mai avuto problemi. Anche il servizio di assistenza è efficiente
A szállítás is és a megrendelt termékek is megfeleltek a kívánalmaknak.
Everything was better than I expected to be...order... Delivery... Track details. Everything was just perfect..
The order arrived on the given date. Every thing fit and the art work on the tees was fantastic. The only problem was with the tie string in the jacket. I had to work the tie string back to the outside of the string hole which took about ten minutes/
J aime acheter sur votre site, mais je trouve que l on a pas assez d explication en francais concernant vos coupons et vos escomptes ou livraison gratuite. J aimerais en savoir sur le fonctionnement. Merci
It is a good website to nuy from but it's expensive comparing to the similars website, and they send everything quickly.
I loved these super cute boots! Had a great experience. They are just as pictured and exact size (US) very comfortable!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service