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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Pretty and fits appropriately. My Granddaughter loves it.
There is a loose stitch without time to replace it for her birthday. Colors not as bright as pictured. I am happy I bought it but I wonder how it will be wearable
Pareil aux photos démonter, grandeur excellente, belle qualité de vêtements
The products arrived on time and in perfect condition.
Two items were as described and I am satisfied. The third item does not even look like the dress I thought I was ordering and I am not happy about the one I received.
Easy order, great prices, quality items! One year until my daughters wedding and I will be ready!
I've shopped with Light in the box for over 10yrs. And never had any problems. This time I ordered some tops, according to their size chart. They were huge. I was told I would have to pay for the postal cost, to send them back. That doesn't seem quite fair.
I ordered 9 items and got it in about 12 days. Processing took some time but when it was assigned to DHL it got here pretty quick in 3-4 days. Quality wise is so so but it's ok for the price you pay.
I had some difficulty receiving my order due to a package lost in shipment. They resolved my issue and apologized for the inconvenience.
I has a custom-made evening gown the measurements are exact, fabric good. Tracking method could be updated.
Ordered 2 Items A jumpsuite and a pair of sandals.They were recieved in a timely manner but there was a issue with the jumpsuite.It was not the one I ordered although it was nice,just not as nice as the one I wanted.I sent a email to customer service and they were quick to get back to me the next day with a few offers to choose from to remedy the issue.I was happy to accept a 70% (of the price I paid) in a coupon on my next order and keep the item that was sent to me.I appreciated their quick response and the choices I was given.I will continue to purchase from this company.
Wonderful service. Order tracking on point even though it takes a long time to arrive. Styles are really great and up to date.
First, my search online was for a music shirt, being a musician, I was looking for something special for a gig. Well, I found it & many other cool shirts and pants. I ordered one shirt for right now, it was delivered when they said it would be and when it arrived, I honestly did not expect the quality to be so top-notch. I was so pleased with the quality of the shirt and the fit, which was perfect. We're looking for a dress now for my wife for a special family event coming up. She already got short boots from LightIn TheBox and loved them, very comfortable and fit perfectly. Thank you LightIn TheBox! Great products and great quality at a great price! Unbelievable!
I was hesitant to order from this company because of their shipping charges policy. I finally decided to give it a try. My first order was on March 31. I received the items on April 22. They did email me regarding the delay and the option to cancel the order. The items were not the same color as the picture, except for the black shirt. I decided to keep the black shirt and donate the rest, since I didn't want to pay shipping charges to send them back. I buy from another online store similar to this one but they are far better with shipping charges, customer service and quality.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28763648 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Will defiantly order again. I had to re-order suite as it was a bit small. I would order size up.
Very please with my order. Arrived on time as promised
Good communication, great product and comparable prices. Thank you
This app and the mens clothing I have found has earned me myriad positive comments from many folks in and around my favorite Pub. I get so many compliments ts because of the unique designs and looks of sweatshirts, shirts, shorts, and linen pants. So glad I found this app.
Great app to shop with, large selection of goods with strong customer service. Shipping has never been a hassle for me and everything has arrived just as described before purchase
Everything was super. Shipping was fast, actually faster than expected. What I ordered was exactly what I expected.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28763637 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox