On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Other than slow shipping, everything has been of good. The items have been of good quality at great prices.
Estoy muy satisfecha y agradecida con tan buena atención. Si bien el Correo Uruguayo tiende a complicar las entregas, los envíos por DHL son rápidos y seguros, y Light siempre me han solucionado los inconvenientes. Estoy contenta con las compras realizadas, muchas gracias!
It came sooner than expected. The clothes were correctly sized. Everything wonderful.
I paid to have my ordered expedited thinking that you know, the order would be expedited. I had a major event and I was excited to receive the items for the event. Unfortunately, even though I paid for the express shipping option, and during check out the date of arrival given was prior to the event, I was informed today, the 25th, that actually my items would not be shipped until this Friday, which is late, and would be too late for my event. The customer service agent, Abby, that responded to my inquiry said I could "wear the items for the next event." Excuse me?! Like thanks but no thanks, this is a major moment in my career and I needed these items for this event specifically. So basically this company took my money just to not ship my items in the time I paid for them to be here. They are a SCAM. Do NOT order from here!
I know I've gotten the orders I've made but don't know which order it was.
It's my second time *******@LITB and the purchase arrived as described even faster than stated. Would definitely recommend it to friends and buy things again in the future.
Ma commande de était très bien et j apprécie beaucoup votre service
One dress was very see through.
One dress was very hard to get into.
The last dess design looked horrible on my body.
I have sent these dresses back to China, and was astounded that is cost over $92.00 to send via canada post using the most cheapest track way possible.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28763716 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
THE ITEMS ARE GOOD, BUT THE WAITING ON PREPARATION AND SHIPPING IS HORRIBLE. ACCORDING TO THEM I WAS SUPPOSED TO GET MY ITEMS BETWEEN 3/27 AND 4/8. I RECEIVED MY ITEMS ON 4/20. IF THEY CAN GET BETTER AT THAT THIS WOULD BE A GREAT SITE. IT'S STILL A GOOD SITE THOUGH. JUST BE PREPARED TO WAIT AT LEAST A MONTH.
Shopping with light in the box was an excellent experience.
I really like the deep colours. My cushion covers did really met my expectations and more.
My friends liked them and asked me to share with them the light in the box website.
La livraison fut fort longue, la chemise annoncé en lin avec les motifs n'est pas en lin et les motifs ne correspondent pas à la photo de présentation.! Après un contacte rapide de l'interlocuteur du service après vente Megha une solution financière à été proposée à mon problème. Ceci me redonne confiance en ce site de vente.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28763761 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Found the whole shopping experiance very easy and stress free. Products were well described and the sizes fitted the description accurately/correctly. Delivery was faster than expected and it was great to have everything delivered home when it suited me.
Très beau je vais recommander. Pour l'es retour je ne suis pas certaine
I loved the ease of finding everything I want in one call and in good quality
The best flash sale online! A great place for low cost fashion. I didn't have to wait two months to receive my order. I am addicted.
Excelente! Me encantaron su calidad de los productos
I was skeptical at first but I received my purchase and was very satisfied. I've already made my 2nd purchase
Great price for the quality of the product watch your sizing it's all over the place.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28763666 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox