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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Fast delivery and nice product,happy whit purchase
I was pleasantly surprised with the fantastic communication as well as the quality of the dresses I ordered. They fit according to their individual sizing charts and the material is very nice. The dresses also shipped and arrived much faster than I originally expected which was an added bonus.
I recently purchased a few items from this website and I am beyond impressed with the quality and service. The clothes arrived quickly and were exactly as pictured on the website. The fabrics are soft and comfortable, and the stitching is well done. I love the attention to detail in each piece, from the buttons to the pockets. The sizing was also accurate, which is always a concern when shopping online. Overall, I am very happy with my purchases and would definitely recommend this site to anyone looking for high-quality, stylish clothing. I will definitely be shopping here again in the future.
Conforme à la commande, article très joli, Costume Homme taille parfaite, année 20 Gasby accessoires trop beaux
The site is very user-friendly. I easily found what I was looking for.
All the products I ordered were as described and arrived promptly.
Very easy to navigate on your website. Huge sortiment to choose from. Great prices! Product arrived in good shape, unopened, looks exactly as advertised, good fabric, vivid colors. Very happy with the purchase, will order again! THANK YOU!
I love everything I bought from the app. All shoes and dress were true to size, no complaints. The delivery was quite okay too. And, I love the communication each time there's an update on my order. However, I ordered a necklace that wasn't included in my package, instead, I got an extra wristwatch. I do not hold this against you though, I felt it might be a package error. I love my experience ordering from the app and I will definitely order somoe more from the app.
It was fast and the quality of the product is good.
I enjoy shopping on your site. I find a lot of nice and unique pieces. However processing and travel time needs some improvement
Ordering was very easy and shipped within said time frame. And my purchase arrived on time. Very pleased and would order again.
The product arrive broken. It was not packed in a box to keep the product safe.
It took too long for the delivery to arrive
Ordered my daughter's prom dress and it was everything we wanted and more.
There was a good selection of clothes, and I had a hard time choosing from a wide variety of clothes that I liked.
The price is also cheaper than I thought and I want this and that.
I was even happier when I received my order within a few days.
Több terméket rendeltem ettől a cégtől, mindegyik nagyon tetszik, és méretben is jó!
It's amazing no problems. No ripped shirts. They are just perfect.
- LightInTheBox has unique and stylish products in which satisfies my style and which I don't find similar products in other suppliers.
- I receive the delivery in 2 weeks to UAE which I consider it a fast shipping
- The mobile app is intuitive and am enjoying using it
Très bonnes produits et excellente livraison. Je suis content de tout les produits reçus.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28823389 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox