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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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My partner was very pleased with the items that fit perfectly. The items that did not fit wasn't worth the effort to return because shipping charges are outrageous. Customer Service continued to work with us on options in lieu of returning and we are satisfied with that.
So far it has gone smoothly. Just waiting to get the exchange item
The items I ordered are very nice! The skirts and pants fit beautifully. I ordered 2 dresses but unfortunately they are too tight in the bust area. I will size up on dresses and tops next time. Thank you!
After I finally got my shipping address corrected and changed in your system my order arrived on time. Thank you
Purchasing was easy and delivery was right on time. I can't wait to shop for more items!
Fue mi primera compra y quedé encantada. El vestido muy lindo, el material un poco pesado pero arma muy bien al cuerpo. La tela linda y el precio fue lo mejor.
Took awhile for delivery, but, is good quality and accurate size.
J'ai eu la chance de pouvoir acheté des produits chez vous, j'ai une grande satisfaction de ces produits
J'ai acheté beaucoup de beaux tee shirts pour mon Mari, ou pour faire plaisir aux enfants, les couleurs et la qualité sont restées pareil à ce jour, j'ai testé tellement de produits chez vous que je ne puis tout détailler, mais à ce jour, je ne regrette aucun article, si c'était le contraire, il y a longtemps que j'aurai arrêter de prendre les articles chez vous, bonne continuation, nous pensons souvent aux personnes qui font tout ce travail de la création à l'envoie et nous les remercions merci
I received all my orders
All in good conditions.
I dont know what i can say more
Please be aware that this company does not allow return of items. I ordered a dress for $126.00 and tried to return less than 24 hours after delivery and was told that they do not allow returns for any reason and that they could offer me a 10% coupon for a future order. This is highly problematic when one is ordering clothes. The item did not fit and was not consistent with their sizing specifications.
Terrific customer service. I originally order two 3 sitter recliner leather like sofa covers, then had a change of mind. Not knowing what the actual color or fit would be, I contacted LightinTheBox, to change the order to one, this was done with no problem. They also sent the order USPS Priority Mail and sent updated information by email from when item was shipped until it actually arrived at its destination.
I was hesitant at these prices what kind is quality the clothes were. I ordered hubby 3 of the men's linen shirts, they were the same quality of the same shirts I paid 3 times the price for. I was amazed.
Women's clothing - the quality is the same as department store clothes. *** CHECK THE SIZE CHART**
The sizes vary drastically. The quality of all the tops are the same as I can get at the mall. The pants have all been way too small, but the tops fit (pants set).
I'm loving not only the prices but the quality.
Thank you satisfied customer items is good i will order again..
Great experience. Love the products and their prices
Fiquei satisfeita com os produtos, tamanhos e material bom, entrega foi rápida. RECOMENDO
Recently purchased two dresses.Both were nicer quality than expected for the price.Very important to check size chart as they seem to size differently than I am accustomed to. Overall very pleased and will order again from this site.
Light in the box, was very easy to shop. Site map is very well distributed. It takes a little to long to get your merchandise, but everything I have received this far is top quality. Light in the box, was very efficient when trying to get a low stock item, when it was found unavailable, I received my money back promptly. This company is a pleasure to deal with
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28823237 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox