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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Comprei uma tela pintada à mão. Veio bem acondicionada. Tive de pagar taxas extras alfandegárias, mas como paguei seguro de taxas alfandegárias a Lightinthebox devolveu-me o dinheiro rapidamente.
The pictures are good and show every detail so there is no problem ordering!
Finora non ha mai deluso le mie aspettative, quello che si vede arriva ed a prezzi vantaggiosi. Ha un ottimo servizio clienti che con gentilezza ti risolve i piccoli problemi. Le due sue pecche sono costi di spedizione e consegna un pò lunga. Inoltre, non si ha la possibilità del pagamento in tre rate con KLARNA che sarebbe un aiuto e poter fare più acquisti
Finora trovato materiale discreto a buon prezzo, puntuali nelle consegne, servizio clienti impeccabile e molto gentile pronto a risolvere ogni piccolo problema, soddisfatto
The best price for clothing... Quality adequate to the price, transport a bit expensive but fast and safe. By now for everyday clothes I always buy from them
Non pensavo che mi sarei trovato così bene. Ho subito riacquistato. Esperienza positiva. Li consiglio, ma bisogna portare pazienza per la spedizione che parte dall'altro emisfero del mondo ma arriva... con calma ma arriva...
Μέσα στα προβλεπόμενα χρονικά όρια παραλαβή του προϊόντος, ενημέρωση καθ'όλη την διάρκεια αποστολής, σε πολύ καλή κατάσταση το προϊόν. λίγο ταλαιπωρημένη η συσκευασία. Όλα καλά!
Site is easy to use and offers quality merchandise.
Website performance for returns. Inactive link for selecting the type of return.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103255974 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Nice boots made of real leather. Buy at least 2 or even 3 sizes bigger then they are perfect
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103255976 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Dostawa według obiecanego hormonogramu. Przysłany towar zgodny z opisem i rozmiarem, dobry jakościowo, jeżeli chodzi o moją opinę jestem zadowolony, spokojnie mogę polecić innym.
Obrazy bardzo piękne na grubym płótnie. Polecam są super.
Größen waren gut! Artikel entsprachen meinen Erwartungen! Alles prima!
The product i bought does not work. And although i bought two the same products they were different - in size and in colour. Not recommend
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103244770 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The price-quality ratio is excellent as is the service.
Bestellen, betalen en de rest gebeurt gewoon allemaal vanzelf. Je kan ook je pakje volgen waar het zit en wanneer het geleverd wird. Erg handig!
I paid for the option for a custom dress and the measurements are not good. I had to pay extra for alterations.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103244769 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Confort et maintien
Vetrements superbes merci
Un tres grand merci pour la qualite de vos vetements
Package arrived within promised time and all product where as described and as expected.
Ik heb een goede service gehad, vlot en geleverd op een goede manier,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Gentile Cliente,
Grazie mille per il tuo feedback sincero! 😊 Siamo felici che ti piacciano i nostri articoli e il servizio clienti.
Siamo spiacenti di apprendere della tua insoddisfazione.
Potresti prendere in considerazione l'aggiunta di più articoli al tuo ordine per rendere la spedizione più conveniente, poiché le tariffe in genere diminuiscono per articolo con ordini più grandi. Offriamo varie opzioni di spedizione, incluso il servizio rapido per consegne ultrarapide a pagamento. Per un equilibrio tra costo e velocità, la nostra linea prioritaria consegna in circa 10 giorni, offrendo un grande valore.
Dopo un'attenta considerazione e nel tentativo di semplificare i nostri processi di pagamento, abbiamo deciso di interrompere l'uso di Klarna come metodo di pagamento sulla nostra piattaforma. Questa decisione non è stata presa alla leggera e si è basata su una serie di fattori volti a migliorare l’esperienza complessiva del cliente.
Ci scusiamo per gli eventuali disagi che questo cambiamento potrebbe causare e apprezziamo la tua comprensione. Continuiamo a offrire una gamma di opzioni di pagamento alternative che riteniamo possano soddisfare le tue esigenze. Il nostro team di assistenza clienti è sempre disponibile per assisterti con qualsiasi domanda o dubbio tu possa avere riguardo ai metodi di pagamento o qualsiasi altro aspetto della tua esperienza di acquisto con noi.
Apprezziamo davvero il tuo supporto e il tuo feedback costruttivo: ci aiuta a migliorare sempre di più. Se hai altre domande o necessità non esitare a contattarci! 💛 Buon lavoro anche a te!
Ragrds,
Megha
LightInTheBox