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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Product quality is within expectations.
Timely delivery with prompt updates.
It would be perfect if the delivery fees is lower. The re-purchase was due to the discount offered.
I chanced upon this online platform and was amused with their products. My first purchase on 28/9/24 and timely delivered on 9/10/24. Product is within expectations in term of design & value for money. No regret on my purchase.
One of the improvement to consider, I hope you could review the shipment fee for one purchase instead of levied for each item.
Qualität Lieferzeiten und keine Rückgabemöglichkeiten
לא מבינה מה אתם רוצים, אין אתר כל כך קשה וחסר התחשבות
1ste bestelling ontvangen, producten waren goed van kwaliteit.
Wat me wel verrast is dat je aanbiedingen krijgt maar vanop het moment dat je deze wil bestellen de prijzen helemaal anders zijn. Dit is een spijtige zaak en geeft niet veel vertrouwen. Vindt persoonlijk de verzendkosten wel hoog dat je meer dan 1 artikel wil bestellen ( vb 1 paar oorbellen, min 10€ aan verzendkosten?)
Een leuke kledinglijn en goede service!
En veel meer keuze dan in andere kleding zaken.
J'ai offert cet article à mon ami qui était très satisfait du motif et de la taille
My experience with LightInTheBox has been very good. All of the items I have received from LightInTheBox have been as described in the app. They what I expected. When I had a problem with my last shipment, which was not LightInTheBox's fault they resolved the problem and my order arrived the next day.
I was able to find exactly what I wanted very easily and the prices were affordable. I love the site. It's easy to navigate. I'm not crazy about having to search for a long time to find what I'm looking for and I don't have to here. I've recommended the site to family many times.
I paid a very high price for clothings that i assumed it will be good for cold XMas period to discover it's light and not Suitable
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103274977 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
J'ai mis cinq étoiles parce que tout y est: le prix, la livraison dans les temps, la qualité, le nombre incalculable de produits, la sympathie des contacts, leur rapidité à répondre, les échanges chaleureux et tout et tout… Et, lorsque quelque chose ne va pas, il font le nécessaire pour que ça aille: que demander en plus?
Die Garderobe ist wirklich toll. Gute Qualität und schöne Machart. Aluminium und nicht nur Plastik. Hätte ich zu dem Preis nicht erwartet.👍🏼
Scamming has become pervasive. I lost a lot of money to a forex scammer I met online, and after investing 67,000 USD with him, he refused to let me withdraw my winnings. I had to report him to S I M O N C H * C O M, and they helped me get all of my money back, including my earnings. Do not hesitate to get in touch with them if you find yourself in such a circumstance.
Thank you for sharing your experience. We take fraud and scams seriously and are glad you were able to recover your funds. However, we want to clarify that our store is not associated with any such scams. We encourage our customers to always be cautious and report any suspicious activities to the appropriate authorities. If you have any concerns related to our products or services, please feel free to reach out to our customer service team.
After ordering products I could track every step, quick delivery was a plus. Very happy with the quality and size.
The item I ordered was of poor quality, and the colour differed from that advertised online. I complained and was offered varying amounts of 'credits' to my account if I kept the item. I asked for a full refund as the item was not fit for purpose and I was mis-sold.
I am still in dispute with the company, trying to resolve this issue. This is my first order, and I will never place a future one. Avoid purchasing anything from 'Lightinthebox' They have no customer service, and if you need to return any items, you have to post them to Asia your own cost!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103265253 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The crew at LITB is sooo responsive to your every need. They have the great garments as well. Little is to be desired when looking at what they have to offer.
Great clothes and great service says a very satisfied customer.
Alles wie beschrieben, gute Ware und passt! Große Auswahl, sehr variabel, Angebote über Portal sehr gut.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
לקוח יקר,
זוהי מגה, מפקחת על שירות לקוחות, Lightinthebox.
אני כל כך מצטער על אי הנוחות שנגרמה. כעת תקבל סיוע מותאם אישית במהירות.
יצרתי כרטיס מס' 103288885 עבור הבעיה שלך. הודעת הכרטיס תישלח לאימייל שלך הקשור לחשבון LITB. אנא עיין בו, אנו נחכה לתגובתך.
העונג שלי לעזור לך!
בְּכֵנוּת,
מגה
שירות לקוחות Lightinthebox