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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Bien livré, de bonne qualité mais j'ai commandé 2grandeurs une pour l'assise et une pour le dossier qui me sont arrivés avec des tons de rouge différents malheureusement! Je les garde car rien ne m'indique que je n'aurais pas le même problème si je remplace ma commande!
I had a complaint about a product and they handled it very well. The other product I ordered was outstanding and I like it very much. I recommend this shop.
Every little detail in this and following orders represented absolute top class. Correct sizes. Quality of textile. Online Shop. Payment method. Freight, packages and continuous info about delivery. Delivery time as promised. And of course: the SUPER LOW PRIZES!
I recieved the product before the date I thought. The package arrived in an excellent condition, I'm very very satisfied.
LightInTheBox is incredible. The prices are extremely good, and the quality of its products is excellent. I am so pleased to have discovered this site
Order # *******
Ordered May 10,2023
Women's T shirt Tee Yellow Pink Blue Floral Print Short Sleeve Holiday Weekend Basic Round Neck Regular Floral Painting S. Color Pink size 2XL
Women's T shirt Tee Blue Purple Green Butterfly Print Short Sleeve Holiday Weekend Basic Round Neck Regular Butterfly Painting S. Color Blue size 2XL
Sizes too small.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29182723 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
This was my first time ordering a am very pleased.plan to continue ordering
Très belle robe tissus super fait très bien les couleurs vives de bleu et blanc rayés super
Everyhting I've gotten from LightInTheBox has been of good quality and at an affordable price. I don't show anywhere else now.
Très bien arrivé avec un très court délai grandeur adéquate
It was easy to order and it arrived on time I am pleased with this hoodie.
I ordered items they came complete and no surprise! Nothing lost in the mail; no headache
Great selection unbelievably good value and the quality is above expectation
A TRUE ROBERY THEY DON'T LET YOU RETURN ITEMS! BUYER BEWARE!
This is a scam, they send you sub par products and you can't return or exchange at all. Total rip off! Junk
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29182691 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Loved both items
My only complaint with this company is the sizing is so different for each item
The measurements listed could be the same on two different products an when the product comes it's either to small to big or fits just right
You never know
The quality is good
But I still can't figure out the coupons or rebates
I was supposed to get money back in an item that was too small but it either didn't show up or I didn't use it in a relatively small amount of time
A megrendelt termékek hiánytalanul megérkeztek. A mérettáblázat pontos. Egyedi darabok és kényelmes a viseletük.:-)
Quality of Fabric Very good. Sewing detail excellent in most items.
Vibrant Colors
Would recommend always ordering a size up.
Clothing is very nice But Return Policy is impossible.
Postal Service Rates to return to China Example for me over $400.00 to return for an order that was $78.00
This is a really nice store
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29182761 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service