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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Loved both items
My only complaint with this company is the sizing is so different for each item
The measurements listed could be the same on two different products an when the product comes it's either to small to big or fits just right
You never know
The quality is good
But I still can't figure out the coupons or rebates
I was supposed to get money back in an item that was too small but it either didn't show up or I didn't use it in a relatively small amount of time
A megrendelt termékek hiánytalanul megérkeztek. A mérettáblázat pontos. Egyedi darabok és kényelmes a viseletük.:-)
Quality of Fabric Very good. Sewing detail excellent in most items.
Vibrant Colors
Would recommend always ordering a size up.
Clothing is very nice But Return Policy is impossible.
Postal Service Rates to return to China Example for me over $400.00 to return for an order that was $78.00
This is a really nice store
Fits good (XXL is mainly recommended if you are about 1.93 meters tall).
Good quality, nice to wear and good price.
Thank you.
Très jolies lampes de jardin qui éclairent bien. Couleur jaune agréable à la tombée de la nuit.
I was looking for a cycling jersey and not looking to break the bank… Not only was the jersey inexpensive, it was actually great quality and arrived surprisingly quick. Totally satisfied, and now I am a loyal shopper.
Cette commande je l'ai fait le 10 mai 2023 et non le 2 mai je crois et je l'ai effectivement reçu il me semble avoir fait le suivi sur cette commande car il y avait une erreur sur un article PARCONTRE cette erreur a déjà été corrigé de la part de votre équipe elle est bientôt expédié merci
All was great. Delivery product everything arrived on time and in good condition.
I was on vacation when the items were delivered. I had to wait until I was home to ensure that what was ordered was received. I received everything that I ordered.
Ho ordinato tre abiti. Due Hanno un tessuto non proprio di qualità,ma mi stanno a pennello. L'altro sul davanti è in cotone operato ma purtroppo dietro è di una stoffa diversa e nella foto non si capiva Sarebbe stato molto più bello tutto uguale….
Ottimo articolo, mi piace molto ed è arrivato veloce. Lo consiglio.
It's a fantastic site with good dresses and measures, you always get what you want and ordered in a few weeks, they always get you updated about your bought items
Had a very good experience ordering and getting my order, fast delivery, complete order was sent no problems at all.
Amazing material, not long for waiting on delivery; updates on tracking- super company!
Pena não ter recebido toda a minha comora. Ainda aguardo um dos itens.
Two shirts (white) arrived with black marks on the front. I tried to get them out but they appear to be permanent issues with the fabric. Very disappointed.
I'd seen many ads before when surfing online. I was not sure LightinTheBox was a trusted website. I finally took a chance and made my first purchase: all products came carefully wrapped in no time to my address. I was more than pleased and stunned that all went so well. I will definitely come back for more! Very nice quality of the products!
Very happy with the purchase. Could have ordered one size smaller but still very wearable. Collar detail is a nice touch.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29181695 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service