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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Good quality dress, regular status updates, but size 14 is already small for a slim and average height 12 year old.
The ordered item is of good quality and it arrived swiftly.
Очень надеялся себя порадовать к Рождеству.
Оказалось, что размер не соответствует вашим таблицам размеров. Длина - короче на 100 мм, а в поясе больше на 50мм.
ОЧЕНЬ ЖАЛЬ.
Sono rimasta sorpresa favorevolmente perchè le maglie sono uguali alle fotografie on line inoltre sono morbide, forse devo imparare le taglie.
Bellissime!
I'm quite satisfied with my purchase but the item arrived unexpectedly with Amazon
Took it to hairdressers to be styled as it was not as the picture. Hairdresser was impressed and styled it for free. A little thicker but I will have to get use to that.
Meine Bewertung habe ich bereits zu einem früheren Zeitpunkt abgegeben.
Ik ben zeer tevreden over de kwaliteit van de kleding,de maten zijn zeer juist weergegeven en de kleuren zijn zoals opende afbeeldingen en zeer belangrijk een vlugge en vlotte levering
Super service
Grote keuze en zeer gemakkelijk te bestellen op de side vind je alle informatie van kleuren en maten en de maten zijn in Europese of Engelse maten het is zeer goed uitgelegd
De betaling is ook eenvoudig te doen en na enkele dagen zijn de goederen hier al toegekomen zonder bijkomende kosten die deze side is een aanrader
The bedspread on the sofa was very nice to me and came in color.( muted orange, not as bright as in the picture) Super! ( The delivery is fast. Thanks
I ordered a jacket, M. Too small. I email co and said I ordered large and would return the M if the large fit. Tried to get refund for M. Return must be made 14 days. They took 30 days to get it to me. Customer had said I would be able to return it. What. Ripoff.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103297260 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The quality is usually pretty good. Most all materials are polyester, so it's kind of thin compared to cotton, but the prints are vivid. It's the shipping at the holidays that's an issue, because it's really slow. If you're going to order Christmas clothes, order them very earlest November, even end of October would be better. My orders were on 11/10 took to 12/9 for the second order to come in. Same with last year. Only gives family a couple weeks to wear the Christmas outfits I ordered.
Came on time, if not a few days early than expected.
The items correspond to descriptions. Good quality and safe delivery system. Very satisfied.
Very good quality items that correspond to descriptions in website. Very fast delivery system and professional team.
Very satisfied
Very professional online shop. The products correspond to reality and good discounts.
Very precise style of working. The shipping also was safe and all items arrived properly. Very satisfied.
Good quality and good price. Shipping was very safe and fast. I recommend
I've had a great experience with this company despite initial reservations. The delivery time is more than reasonable and items are always as advertised and what I expect.
Great job and I look forward to my next purchases!
Disappointed in the product i received it was suppose to be a full furred face werewolf and not a cheap knock off that had face in plastic or rubber the picture that i chose was right on but not the one i got
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I ordered two items that were shipped to my old adress eventhough I included my current address in the shipping information section. I have been trying to get the order sent to the right location and customer services says that I need to pay for shipping again and pay for half of the cost for the merchandise once more. Unreal. Terrible experinece. I can't recommend them ever.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103288817 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Уважаемый клиент,
Это Мегха, руководитель службы поддержки клиентов Lightinthebox.
Мне очень жаль за причиненные неудобства. Теперь вы получите индивидуальную помощь в кратчайшие сроки.
Я создал заявку № 103301060 для вашей проблемы. Сообщение с билетом будет отправлено на ваш адрес электронной почты, связанный с учетной записью LITB. Пожалуйста, ознакомьтесь с ним, мы будем ждать вашего ответа.
Я рад помочь вам!
Искренне,
Мега
Служба поддержки клиентов Lightinthebox