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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Bonjour! Je suis très heureux de faire mes achats, sur le site de vente par Internet; LightinTheBox. J'ai effectué de nombreuses commandes de produits de qualité, un service de logistique de transport de marchandises exceptionnelles. Un service après-vente qui ne vous laisse pas sur le bas côté du chemin, ou à l'abandon, toujours réactifs, très aimables, super compétents (es) pour trouver des solutions. J'ai toujours aimé cette grande boutique commerciale, beaucoup de choix, des prix compétitifs, un sens aiguisé du relationnel parfait.
Cordialement
Very satisfied with the products ( also material have been improved) delivery is already quite long and in this case arrived also after the dead Line foreseen ( even if delivery costa are not small)
Molto positiva. Prodotti ottimi. Anche mia moglie è molto contenta.
Prodotti validi e prezzi giusti. La merce è arrivata per posta ordinata e precisa.
Really pleased with my order. Great stuff, fast shipping, reliable seller, highly recommended. A+++
Impeccable le rapport qualité prix est incroyable je suis super contente de ce site
Amazing product with great shopping experience but delivery time is too long nd delivery charges
Per ogni acquisto le mie aspettative sono state soddisfatte
Ik heb in november 115 euro nog wat betaald voor 6 of 7 korte broeken heel mooi met opdruk en nu 3 maanden later nog niets binnen ik denk dat ik mijn geld kwijt ben en de broeken nooit meer krijg.
Adorei as blusas e comprei para minha esposa. Estão a caminho.
I have bought around 40 items from Light in the Box in the last months. Products and service have been good. Customer service has been excelent, outstanding. They are receptive, they listen to us and they act to solve issues. No other on-line shop I buy from provides this kind of attention to their customers. A key differential.
Site avec un très grand choix de produits et livraison toujours dans les délais prévus.
De beaux et bons articles.
Un vaste choix.
Et toujours une taille correcte si l'on suit bien les guides des tailles.
De très beaux tee-shirts agréable à porter. Un vaste choix. Merci
Très satisfait de mes différentes expériences.
De beaux produits.
Taille très souvent exact.
La lampe est conforme à sa description.
Juste préciser qu'il faut avoir un chargeur de portable disponible pour l'alimentation électrique.
Hi,
I would like to order more at LightInTheBox, but the excessive shippingcosts are stopping me.
On my last order of 55,74 € there was a cost of 23,10 € for shipping, this is an additional cost of more than 41%.
As long as these excessive shippingscost are settled, I will order little to nothing.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have sent a personal message for your issue. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ho effetuato il 12 dicembre il seguente ordine: Pagamento confermato - Ordine LightInTheBox.com #******* oggi 31 dicembre non l'ho ancora ricevuto. Guardando su "localizza" vedo che la consegna è stata fatta il 15 dicembre, com'è possibile se sul percorso dell'ordine si vede che al 30 dicembre è ancora in viaggio? Spero che anche con molto ritardo, alla fine arrivi; e anche un secondo ordine è già in ritardo, ma solo di un paio di giorni.
Chiedo gentilmente la cortesia di farmi sapere quanto altro dovrò attendere. Con questo chiudo e in attesa di una risposta, vi faccio gli auguri di buon anno, grazie.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103309698 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ein toller Shop, hab schon viel gekauft aber diesmal hat meine Lieferung sehr lange gedauert. Ich dachte schon meine Bestellung kommt nie an aber kurz vor Weihnachten war es da. Es war alles perfekt, gut verpackt und die Größe passt.
Lieben Dank!
I have purchased multiple times from this site, I had no problem with them so far.
Wie immer ein Superprodukt in erschreckend schneller Lieferzeit vom Top-Verkäufer, herzlichen Dank und jederzeit gerne wieder!
Suas garrafas térmicas são excelentes e foram fornecidas tempestivamentes e com muito carinho. Parabéns
Non ho ancora ricevuto i pacchi del mio'ordine del 12/12/24. Non ho potuto fare i regali di Natale!
Gentile Cliente,
Sono Megha, supervisore del servizio clienti, Lightinthebox.
Mi dispiace tanto per l'inconveniente causato. Ora riceverai assistenza personalizzata in tempi rapidi.
Ho creato il ticket n. 103302550 per il tuo problema. Il messaggio del ticket verrà inviato alla tua email relativa all'account LITB. Si prega di esaminarlo, aspetteremo la tua risposta.
È un piacere aiutarti!
Sinceramente,
Megha
Servizio clienti Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Beste klant,
Dit is Megha, supervisor klantenservice, Lightinthebox.
Het spijt me zeer voor het veroorzaakte ongemak. Nu krijgt u snel persoonlijke hulp.
Ik heb ticket nr. 103314226 aangemaakt voor uw probleem. Het ticketbericht wordt verzonden naar uw e-mailadres gerelateerd aan LITB-account. Controleer het alstublieft, we wachten op uw antwoord.
Het is mij een genoegen om u te helpen!
Eerlijk,
Megha
Klantenservice Lightinthebox