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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Les bottes sont arrivées dans les temps malgré les rectifications (2) de commandes que j'ai faites, RAS
DELAIS RESPECTES ET LIVRAISON PARFAITE RIEN A REPROCHER JUSQU A PRESENT
Dørmatta var fin, men jeg syntes den var litt for tynn. Tror ikke den varer så lenge, før det er hull i den og prisen var litt for høy, når jeg ser på kvaliteten på dørmatten.
The garment with a blouse and pants with a matching print has considerably good quality. The material is a bit heavy and probably, suitable for autumn or spring. It will be a long lasting garment, available even after my lifetime
I was very happy with the dress. It looked exactly as it did in the picture.
Ordered a seasonal sweater (for Christmas) and was very happy with the quality and fit given the great offer on the price. Delivery was fast with accurate progress updates. I will definitely shop here again.
Las tallas cuadraron perfectamente siguiendo la guía de tallas. La calidad mejor de lo esperado. El seguimiento del producto muy bueno.
Direi che è andato tutto bene e il prodotto acquistato è di mio gradimento
Volevo farmi il regalo della Befana...e l'ho fatto...e sono rimasto senza parole sulla morbidezza dei capi acquistati,caldi, ben rifiniti un bel 10 ve lo siete tutti meritati...Fabrizio...
Delivery time is good
The size is slightly slim
The fabric is all synthetic but well taken care of in manufacturing
For its price it is valid
For just about a year, I've been shopping online with LightIn
TheBox. There has been some hiccups in my experience until things got more understood with the ordering process and the product quality expectations as I ordered merchandise from this company. Overall my experience has been fairly good. However I do think and know that their shipping costs are through the roof HIGH! And the rewards we receive are very low. Kind concerns, fcl
I'm sharing my experience with LightInTheBox, or rather, what I would more appropriately call "ShadowInTheBox." I ordered an item that was supposed to arrive in time for my wedding, but unfortunately, it never reached me.
After the expected delivery date passed, I suspected something was wrong and immediately contacted their customer service. They confirmed that the package had been marked as delivered, but when I reviewed the photo they sent me as proof of delivery, it was clear that the item in the picture was not mine. The box appeared much too small to contain the dress I ordered, and I couldn't imagine how it could fit inside.
More concerning, however, was the location where the delivery was made. The photo showed the package outside the apartment complex, by the entrance—not by the mailboxes room, or by my apartment door. This was highly unusual, and after seeing their message, I went to the location to check for myself, but there was no package in sight.
I reached out again to LightInTheBox to report the issue, but my messages were completely ignored. This was supposed to be a joyful and important event in my life, and instead, I've been left frustrated and without any support. It seems that they simply don't care about their customers.
I am deeply disappointed in the lack of service and the mishandling of my order, and I would not recommend this company to anyone.
Love these sweaters. Great quality. Love that these are available in different colors. At first we only found the 3 different colors but later we found 5 different colors to add a variety to the wardrobe.
Always on time great quality sometimes sizes are not true
So pleased with this purchase. Excellent fit and quality. Definitely recommend.
Bonjour,
Pour la commande et livraison, c'est bon. Mais j'attends toujours la facture
**************
Merci
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 103327516 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aide!
Sincèrement,
Megha
Service client Lightinthebox
The mp3-player worked for 1 hour, then i could get a hold of LightinThebox, do not answer on mail
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103327528 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Absolutely great. Brought several items all perfect,and fit perfectly.
Bpost has "lost" my package voluntarily or not we would never know about it. But, Light in the Box help me as much as they can and, as we didn't find the package they refund me immediately my payment. Very happy they do that spontaneously.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103328973 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox