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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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A variety of items at a great price. The quality of the items I purchased exceeded my expectations and they were delivered on time.
Thanks!
From the time these items were ordered to the time of arrival-no worries-when they did arrive, it was everything that I could hope for.
These are great looking shirts, nice lightweight material, prefect for warm weather. Good shipping times to Canada
This was my third order and service has been reliable so far. The dress and blouse in this order arrived well packed and in excellent condition. They both fit well and look lovely. Very pleased!
First time ordering from Light In The Box. Love my new golf shirts, a little longer than I like but I made it work. Looking forward to my next order
My new tapestries add flare & fashion to my apartment.
Trying the site for the first time. The quality is better than I thought it would. I like very much.
Understand that everything shipped from this company is coming directly from a cheap warehouse in China. Shipping times and their shipping provider (17track) are horrible. Not recommended.
Good product and delivery was fast,thank you design is great
Howdy, I just wanted to let you know I am so pleased with delivery of the order I submitted. It came when I expected it. No problems with the package being damaged. Really enjoy using LITB as my go to shopping outlet.
BUY THROUGH AMAZON INSTEAD! This company makes it impossible to contact an agent, return items, or ask questions.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101412557 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
This seller has so many different mens fashions and I have been impressed by the ones I have purchased. And their prices are reasonable.
Unable to contact anyone to be able to return this item
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101412564 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordered shirts for my grandson good quality material great price and grandson just loves them
I hate typing I hate typing I hate typing I hate typing I hate typing I hate typing
I like them, one was a bit small for an XL but overall comfortable and good graphics
Fast delivery. Everything was as pictured.
Would definitely buy again. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101412540 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox