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LightInTheBox

4.0

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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Better quality than expected!
August 25, 2023

This is my first order and wasn't sure how it would go. Well I'm happy with my purchase and will be back for more!

Date of experience: August 25, 2023
South Carolina
1 review
0 helpful votes
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Very good quality.
August 25, 2023

It fits well. I also enjoyed wearing the clothes and I have compliments

Date of experience: August 25, 2023
Missouri
1 review
0 helpful votes
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Dress is fine
August 25, 2023

Purse is wrong color i need to return. How do i do that?

Date of experience: August 25, 2023
West Virginia
1 review
0 helpful votes
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As ordered
August 25, 2023

Everything was as ordered and sized perfectly have continued to order more thanks

Date of experience: August 25, 2023
Canada
1 review
0 helpful votes
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Products came in a timely manner, good fit, quality not too bad, the color in the printed shirts was fainted, almost as if the machine ran out of ink.
I blocked the app because of the Excessive amount of push notifications 4 to 5 times a day to buy more stuff. If you start with emails same thing will happen, block and flag for Spam.

Date of experience: August 25, 2023
Texas
2 reviews
0 helpful votes
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I like your prices on your golf shirts. The only problem is it takes about 3 weeks to get in the mail.

Date of experience: August 25, 2023
Virginia
1 review
0 helpful votes
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Y
August 25, 2023

Dissatisfied with the return process. Too complicated and not fair. I did not hesitate to pay you for items with no complication or problem to submit you my payment.

Date of experience: August 24, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101447742 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

District of Columbia
2 reviews
1 helpful vote
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I need my refund
August 24, 2023

I have provided you guys with the tracking number for my package and I have not seen anything about a refund being posted

Date of experience: August 24, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101447770 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

California
1 review
0 helpful votes
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Return
August 24, 2023

Business is hard to get a hold of and slow to respond
I had to contact PayPal for a resolution, filled form twice it said processing / took over 15 minutes Doubt they got it
They offered 30 off shirts would be 22
It's on sale for 13
Make sure you want it

Date of experience: August 24, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Texas
3 reviews
1 helpful vote
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They do not stand behind their products.
August 24, 2023

I ordered a formal dress for my sons wedding. The dress arrived without consideration or space for the neck. It was cut almost straight across from center of shoulders and the fabric had no give so when you put it on it cut into the throat and bunched the rest of the top area. When I contacted them the best they would do was me paying for shipping back, only with USPS, and with a refund of 64%. Shipping was around $40 so it ended up being less than 50% of the cost.

Update: After posting my review the company reached out and offered me a refund. I wish it wasn't so difficult to get decent customer service but I am glad that they decided to help me in the end.

Date of experience: August 24, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101448422 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Arizona
1 review
0 helpful votes
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I've spent more money on alterations than the original price of the products. Beware, the products shown do not match the picture color tones or fabric and it is difficult to try to sort and group various styles like swim shorts, board shorts, beach shorts, etc. Artwork designs are fine.

Date of experience: August 23, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101440059 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Michigan
1 review
0 helpful votes
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Their items are beautiful, but don't let them for you. I ordered six weeks later still no item, but they tell me undeliverable, for some reason offered me a refund still have not received the refund or the item. Would love to order from them but not when I have to wait 6 to 8 weeks to receive it.

Date of experience: August 23, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101440096 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Finland
1 review
0 helpful votes
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I ordered a short-sleeve t-shirt and a long-sleeve Men's Henley Shirt Tee Graphic Ship Henley Clothing. The long-sleeved shirt was suitable for me in size (L) (183/83), but the sleeves were a little too short for me. For a short-sleeved T-shirt, I estimated that I needed a size XL, but it was perhaps a bit too loose for me, and next I plan to order a size L. But both shirts are very comfortable to wear and time will tell how durable they are and how they hold their color.

Date of experience: August 23, 2023
Nebraska
1 review
0 helpful votes
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Great Slacks!
August 22, 2023

I was very pleased that the slacks fit. I am unsure of how to guess the sizes. I check the size info but sometimes the clothes are either too large or too small. These three slacks are just right. Again, thank you for your great products and service.

Date of experience: August 22, 2023
Switzerland
1 review
0 helpful votes
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A Shopping paradise
October 7, 2023

Very good choice, fantastic quality at incredible prices,
Fast and uncomplicated delivery. They do have
A competent and very helpful customer service.

Date of experience: August 22, 2023
California
2 reviews
1 helpful vote
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Great value!
October 7, 2023

Bought a replacement watch band for my Apple watch. Same quality and 80% less than I paid at Apple store.

Date of experience: August 22, 2023
Texas
1 review
0 helpful votes
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Awesome
August 22, 2023

I was impressed by the summery pastel colors and styles. Purchased pant and blouse set, light blue pants and floral top to match. Well the pants are perfect fit but the blouse was too tight in the bust. I wore the pants to a luncheon where we were seated for two hours and my linen pants were not wrinkled. So I will order my items separately in the future and definitely will order another pair of pants. Really amazed with the pricing. Yes I recommend this site.

Date of experience: August 22, 2023
Canada
1 review
1 helpful vote
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Excellent service
October 7, 2023

I have made several purchases on this website at different times, and each time I have been extremely satisfied. The products have consistently been excellent and have matched the requested size perfectly. The shipping has always been fast, and I appreciate the regular email notifications to keep me updated on the status of my orders. Whether I'm buying dresses or shoes, this website has never disappointed me. I highly recommend it, as it has earned my complete trust and satisfaction. 100% recommended!

Date of experience: August 22, 2023
Saudi Arabia
1 review
0 helpful votes
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Excellent
October 7, 2023

The website is trustworthy, so is the App. Product quality is your responsibility to read and educate yourself. They all kinds of products in different qualities.

Date of experience: August 22, 2023
Canada
1 review
0 helpful votes
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Very pleasantly surprised!
August 22, 2023

I found light in the box on google and decided to take a chance since the prices were so cheap. I honestly wasn't expecting a lot but was very pleasantly surprised with how fast my order came and the quality of the clothing that I ordered. I've already placed 3 orders since! The prices seem to be cheaper on the app so definitely download and use to order.

Date of experience: August 22, 2023