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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This is my first order and wasn't sure how it would go. Well I'm happy with my purchase and will be back for more!
It fits well. I also enjoyed wearing the clothes and I have compliments
Purse is wrong color i need to return. How do i do that?
Everything was as ordered and sized perfectly have continued to order more thanks
Products came in a timely manner, good fit, quality not too bad, the color in the printed shirts was fainted, almost as if the machine ran out of ink.
I blocked the app because of the Excessive amount of push notifications 4 to 5 times a day to buy more stuff. If you start with emails same thing will happen, block and flag for Spam.
I like your prices on your golf shirts. The only problem is it takes about 3 weeks to get in the mail.
Dissatisfied with the return process. Too complicated and not fair. I did not hesitate to pay you for items with no complication or problem to submit you my payment.
I have provided you guys with the tracking number for my package and I have not seen anything about a refund being posted
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101447770 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Business is hard to get a hold of and slow to respond
I had to contact PayPal for a resolution, filled form twice it said processing / took over 15 minutes Doubt they got it
They offered 30 off shirts would be 22
It's on sale for 13
Make sure you want it
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I ordered a formal dress for my sons wedding. The dress arrived without consideration or space for the neck. It was cut almost straight across from center of shoulders and the fabric had no give so when you put it on it cut into the throat and bunched the rest of the top area. When I contacted them the best they would do was me paying for shipping back, only with USPS, and with a refund of 64%. Shipping was around $40 so it ended up being less than 50% of the cost.
Update: After posting my review the company reached out and offered me a refund. I wish it wasn't so difficult to get decent customer service but I am glad that they decided to help me in the end.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101448422 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I've spent more money on alterations than the original price of the products. Beware, the products shown do not match the picture color tones or fabric and it is difficult to try to sort and group various styles like swim shorts, board shorts, beach shorts, etc. Artwork designs are fine.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101440059 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Their items are beautiful, but don't let them for you. I ordered six weeks later still no item, but they tell me undeliverable, for some reason offered me a refund still have not received the refund or the item. Would love to order from them but not when I have to wait 6 to 8 weeks to receive it.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101440096 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered a short-sleeve t-shirt and a long-sleeve Men's Henley Shirt Tee Graphic Ship Henley Clothing. The long-sleeved shirt was suitable for me in size (L) (183/83), but the sleeves were a little too short for me. For a short-sleeved T-shirt, I estimated that I needed a size XL, but it was perhaps a bit too loose for me, and next I plan to order a size L. But both shirts are very comfortable to wear and time will tell how durable they are and how they hold their color.
I was very pleased that the slacks fit. I am unsure of how to guess the sizes. I check the size info but sometimes the clothes are either too large or too small. These three slacks are just right. Again, thank you for your great products and service.
Very good choice, fantastic quality at incredible prices,
Fast and uncomplicated delivery. They do have
A competent and very helpful customer service.
Bought a replacement watch band for my Apple watch. Same quality and 80% less than I paid at Apple store.
I was impressed by the summery pastel colors and styles. Purchased pant and blouse set, light blue pants and floral top to match. Well the pants are perfect fit but the blouse was too tight in the bust. I wore the pants to a luncheon where we were seated for two hours and my linen pants were not wrinkled. So I will order my items separately in the future and definitely will order another pair of pants. Really amazed with the pricing. Yes I recommend this site.
I have made several purchases on this website at different times, and each time I have been extremely satisfied. The products have consistently been excellent and have matched the requested size perfectly. The shipping has always been fast, and I appreciate the regular email notifications to keep me updated on the status of my orders. Whether I'm buying dresses or shoes, this website has never disappointed me. I highly recommend it, as it has earned my complete trust and satisfaction. 100% recommended!
The website is trustworthy, so is the App. Product quality is your responsibility to read and educate yourself. They all kinds of products in different qualities.
I found light in the box on google and decided to take a chance since the prices were so cheap. I honestly wasn't expecting a lot but was very pleasantly surprised with how fast my order came and the quality of the clothing that I ordered. I've already placed 3 orders since! The prices seem to be cheaper on the app so definitely download and use to order.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101447742 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox