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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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UPDATE: Since writing my original review Slava from Customer Services has processed my full refund, for which I am very grateful.
I ordered 3 tops marked as Cotton on the website. When they arrived they were all Polyester. I can't wear Polyester so tried to return them for a refund. What a palaver. They didn't want to refund me the full amount and they wouldn't even confirm they would pay my shipping costs which they said could be up to £40. I spent £80 but could have received back less than half of that. They kept offering me coupons and all sorts of nonsense. I just wanted my money back. This was their mistake. I went on holiday for a week and because I was away and hadn't responded to their latest ridiculous email they closed the ticket. I have radio silence now. I'm left with 3 tops that I can't wear. I will never order from them again.
I used the return address provided me to send item to China. Item was held in
China several months then returned to me with no such address. So I lost money--$114 for the cost of the painting plus $28 shipping. Know their return policy before you buy.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101161493 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
I didnt get what i ordered, totally different product, cant get in touch with custome service, didnt get money back, total scam. Warning, dont order anything from here. Order number cannot find, only in bank account finds lightinthebox payment
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Bought 3 face shields 1 was scratched 1was cracked in half 1 was OK. I completed return form and sent photo of the damage. They ask for more photos and make it so difficult to do a return. I gave up and wrote this review. Run away from this company
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101153202 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Absolute shame that I placed an order on June 6,2023 and its already July 15 and I have not received my order of 1 painting. They promised me delivery in 3 - 5 working days and today its a month and a half with zero response from them. All they have to say is that they will check with their local courier and revert. Their local courier company is non existent as I have tried calling and emailing them several times with zero response!
100% scam! Beware!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101152947 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
I was shopping for casual summer dresses. When I ordered a two-piece dress, only one piece was delivered. Their cotton/linen dresses seem to be only cotton. No tag info regarding fabric content or origin. When I inquired about returns I was offered an additional credit to keep the items, but I had to remind them of this credit when ordering again. I ended up with 5 dresses that don't fit, are unflattering, or incomplete. I won't be ordering anything else. Enough!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101152807 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
I ordered these clothing items from Light in the Box on 04/30/2023;
3 pair of XL Cotton Blend Men's Cargo Shorts (41" Waist)
#*******
They sent me; 3 pair of XL 100% Cotton Men's Cargo Shorts (37.5"
Waist) #*******
I exchanged e-mails with Light in the Box for weeks asking for a full refund. They continuously countered by offering only a 60% refund or 70% off the cost. Only after threatening to file a complaint with Pay Pal did they finally relent to a full refund. I then had to jump thru many hoops. Sending photos of shorts, tags, tape measurements, then shipping back overseas using a complicated return address. On 07/14/2023 I finally received a purchase and return shipping refund. This however was minus a "Fee." So long story short, I still received less than I paid.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101152642 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Purchased two men's sport coats.Both arrived size was four sizes too small.I did due diligence for return,Sent pictures,shipping costs,packaging,on my nickel,They continued to place additional requirements for refund.It was a scam of endurance.In summary I sent product back invested in postage,countless time on computer jumping through their hoops.They have never acknowledged my return.Consequently I have lost over one hundred and fifty dollars.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Read their return policy before you buy. You have to return items to Asia at your expense. Their merchandise is identical to Cotosen for which I've written a review where they sent me the wrong items, offered me a pittance as compensation. Be careful!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Terrible quality clothing. Shiny nylon, color not the same as advertised and though I ordered a large, the shirt was actually smaller than any small size I've seen. Terrible. Don't waste your money. Oh and it took almost a month to get my order. Garbage.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Received my order after like a month and sure enough nothing like in the pictures shirts color totally different shirts design different to what I ordered shirts material -ordered linen got something else. Pants waaay off to whats in the pictures! Dont waste your money people..
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
We feel sorry but order number you have uploaded is not in our standard.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
We waited a long time to receive our 2 products. When they arrived neither were like they were on the website. The first was much darker which made the room feel very depressing and the second was so blurry that it hurt your eyes to look at it. We returned both immediately but this was a significant inconvenience as we tried to complete our children's rooms. I wish I had never found lightinthebox.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101150841 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
The shirt delivered to me looks nothing like what was advertised… what a joke … I think it was made out of an old pair of curtains. Im assuming no one ever buys more than one
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101150721 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Extremely high shipping costs. I placed items in my cart and went to process the order. The shipping fee was $31, almost half the price of the merchandise.
Hi, I'm writing a review so everybody can be aware that these pictures on their website may look presentable and appealing however, their product made of of the poorest quality material ever existed in this planet. Their style is extremely terrible. The colours are not as described in this website must be a joke, there cannot be such a place exist in today's world and people don't know about it
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101150569 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
This company is selling misleadingly, the pictures on their site bear absolutely NO RESEMBLANCE to the clothing when it arrives, I had no idea they were based in China, when you try to return you'll find their site is impossible to to find how to return, no return labels etc, so I opened a case on PayPal, so then they began offering me up to 60% off to keep this tat. I escalated the case so I was offered a full refund but had to pay the postage, that cost me £24.20, I'm still in dispute to get my postage back.
DO NOT BUY FROM-THIS COMPANY, ITS RUBBISH AND THE ITEMS ARE ABSOLUTELY NOTHING LIKE THE PICTURES ON THEIR SITE.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101150426 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Due to the company not paying for the shipping, I didn't receive my stuff. Then they refunded me only $78 when I paid $104. ABSOLUTELY RIDICULOUS!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101130916 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered 7 items they were all the cheapest materials and workmanship possible. I wear a 1x but by their size chart I ordered 3x, I got a top that was US medium, one pair of Capri were a 0, that's zero US. I know this because my model granddaughter is a 0 and she tried them on, plus the fact that I've never seen such cheap, nasty fabric! Horrible, awful, terrible, don't do it...need I say more?
Contacted customer service and they promptly responded. They generously offered a full refund without having to ship items back to China. We'll see if they live up to it!
As promised, I received my refund. I must admit I was shocked. The customer service process was quick and efficient! I'm impressed.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101131187 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordered 3 pairs of shoes size 41. Only one came with right size and products not same as either picture nor description. Customer service does not respond. I have been fooled like sooooooooo many customers. Never again. This site should go off the market: only scares customers into buying online!
Update august 4th: after writing this review, customer service got in touch with me really quick. Offered me to keep the wrong size summer shoes and that they would send the right size. I was also invited to update my review on this site. Wrote to them every week since i was not receiving the promised replacement. Customer service found all sorts of excuses for the delays. Summer will soon be over. Still have not received a shipment notification. Don't trust those amateurs!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101122723 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered a dress from these people. Sized it to their size chart. Received a dress, much smaller. Did measurements and photographed as requested when I asked for a refund. Dress was demonstrably smaller. I did eventually get a full refund, but it took some finagling. Not a terrible company once you get to a supervisor. Be cautious with clothing sizes.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101122778 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101162206 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service