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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered 7 items they were all the cheapest materials and workmanship possible. I wear a 1x but by their size chart I ordered 3x, I got a top that was US medium, one pair of Capri were a 0, that's zero US. I know this because my model granddaughter is a 0 and she tried them on, plus the fact that I've never seen such cheap, nasty fabric! Horrible, awful, terrible, don't do it...need I say more?
Contacted customer service and they promptly responded. They generously offered a full refund without having to ship items back to China. We'll see if they live up to it!
As promised, I received my refund. I must admit I was shocked. The customer service process was quick and efficient! I'm impressed.
Ordered 3 pairs of shoes size 41. Only one came with right size and products not same as either picture nor description. Customer service does not respond. I have been fooled like sooooooooo many customers. Never again. This site should go off the market: only scares customers into buying online!
Update august 4th: after writing this review, customer service got in touch with me really quick. Offered me to keep the wrong size summer shoes and that they would send the right size. I was also invited to update my review on this site. Wrote to them every week since i was not receiving the promised replacement. Customer service found all sorts of excuses for the delays. Summer will soon be over. Still have not received a shipment notification. Don't trust those amateurs!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101122723 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered a dress from these people. Sized it to their size chart. Received a dress, much smaller. Did measurements and photographed as requested when I asked for a refund. Dress was demonstrably smaller. I did eventually get a full refund, but it took some finagling. Not a terrible company once you get to a supervisor. Be cautious with clothing sizes.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101122778 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101122805 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Slow delivery and sizes are wrong, to expensive to return to Asia. Save your money. You get what you pay for.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Bought 2 blouses in June. Received in July.
Poor quality/service you pay for returns. Stay away from
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101122935 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I bought this on behalf of my grandma. She wants to return the item and I am helping her and the method for returning is ridiculous.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101122982 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I tried to cancel my account because of their outrageous shipping costs. There is no way to cancel my account. Buyers be aware.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I took few clothes from them, almost half of them had nothing to do with the transcription of the materials on the site. I tried to return them, and they closed the ticket with zero answers.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Bad return policy. I don't want a credit for future purchase when the items received doesn't fit. I will not pay return shipping for items I already paid to have them shipped to me. Any efforts to get a full refund is denied with your return policy asking me to do your work by taking measurement and sending photos of proof because you got the sizes wrong in the first place. This is another way to scam people out of their money. Two separate items were order, only one was receive. They did not offer or even try to replace the item never received
Toimitusaika Suomeen oli liian pitkä. Osa tuotteista hyviä, ja niihin olin tyytyväinen. Osa halvoista tuotteista laadultaan kehnoja, eivätkä vastanneet kuvia. Erillistä tullimaksua ei mennyt.
As the title says, we were somewhat reluctant to order goods from overseas. There are bad stories enough. A friend recommended Lightinthebox so tried it out, twice in the meantime. To us the following issues are all important: 1) is the website easy for a customer, 2) how does the retailer communicate with the client (orderstatus), 3) does the retailer keep his promisses, 4) is the delivery of goods in accordance with what was promissed and last not least 5) how is the quality of the goods. Well, twice ordered, twice as we are concerned 5 * rating to every aspect. Lightinthebox, we will be back soon for a new order. The photo is from the first order, a poloshirt.
What presents in the photos and what you get at home are two different things.
They just send whatever they got there in the inventory, i once ordered an oversized T-shirt cost $8, i got it, and it was pretty much the same on the photo.
Then i found a different oversized shirt, in the photos it seemed to have a thicker fabric and a crew neck and also it looked that it got a "vintage" treatment so the color is a bit washed and the fringes of the shirt are distressed so it looks cool, and also the price mark was higher at $12
I decided to order that shirt as well, but when i got it, i received the exact same shirt i got before that cost $8, hence i got the same shirt but payed $4 more …
I'll avoid ordering from there again
(The first picture is the render of what i ordered, the two others are what i actually got)
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101093081 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordered 5 shirts for Xmas gifts. They never sent them and never credited my money back! Stay away from they will just take your$$ The U.S. Attorney General should ban them from selling in the US. Write the Attorney General in your state and the US Attorney General so no else gets ripped off
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I want to warn others to NEVER purchase clothes from this website. What I received did not look anything like what I saw on their website. All communication from the company was through email only. They initially appeared to be helpful in the return of the product. I sent pictures to prove that the dress I ordered did not match in any way the pictures I saw on the website. Even though I went through that process all they were going to offer me was a 50, (they didn't even put the percent mark) as a coupon on a future order.
They said that I would have to pay for shipping and return the item, and then, if, and only if, they decided that the quality wasn't good enough they would then refund my money and pay for the shipping. Apparently all they have to do is disagree!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101093232 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I bought two dresses but contacted on Facebook before I bought them and she guaranteed they were hand embroidered. They were not. They told me they would return my money and I gave them all the information several times. They kept telling me the bank does not exist. This has been going on for six months! My banker told me to not, in the future, buy anything from China. Evidently, he sure knew what he was stating.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101093300 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Megha, supervisor of Customer Service, contacted me promptly and I received a full refund of the payment done without extra costs. I appreciate their reaction.
Clothing is extremely poor quality...poor tailoring, fabric structure of my dresses was not cotton as it was declared. They send you rubbish and you must pay delivery fees for returning it to Chine. They don't have a return tag.
It was my first experience of buying on this site and the last. I will never buy anything from this company again. I don't recommend this company to anyone.
Placed an order over a week ago paid for expedited shipping still dont know where my product is. Dont buy from them!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101093553 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
There was an issue with my order and the Lightinthebox customer service helped me to resolve the issue to my satisfaction, great customer service experience
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101093675 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
This company was impossible to deal with. I returned the items but they did not issue the credit. It took months to get it worked out and I ate the shipping which was excessive.
Update: The company contacted me and issued a full refund.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101093779 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101131187 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox