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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I love the products Lightinthebox offers. However only two of the four items I purchased were correct. I purchased a long sleeve black shirt but received a long sleeve grey shirt my mail. I ordered a large short sleeve shirt but received a small shirt in the mail. I love the shirt but it's too small. The other two large short sleeve shirts were awesome and as advertised. I see a lot more merchandise I would love to purchase but I am not confident I will receive the correct order via mail. This should have easily been a 5 star rating.
Durée de livraison respectée. Le produit est de qualité moyenne mais le rapport qualité/prix est bon. Le coût du transport est un peu cher. Dans l'ensemble cet achat est plutôt intéressant.
I'm very satisfied and I'm proud to show it to my friends.
I placed multiple orders for mens clothing and what I got was junk. Cheap imitatations that were marketed to make them appear better than what they were. I literally threw the shirts away because I knew it would not be worth the effort to return. Several hundred dollars down the drain. On a seperate order I ordered mens pants -Only 1 pair of mens active pants were decent, all others cheap junk. Totally upset with my purchases, I should have known though- advertised on Facebook!
None of the purchased items fit. The size chart was of little use.
I am a size 20, so apparently I need a 6XL
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101170110 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
This site was super easy to deal with. Ordering was easy and response times were quick. I got the T-shirt I ordered and I'm very happy with it. It is good quality.
Right size as described. Nice shape.
Received on two Weeks.
1 of the 3 shirts has a gaping hole where a seam was not sewed, nor successfully inspected.
Very disappointed. Very very disappointed.
I don't want to invest any time to return it, just done.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101169926 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
The hats were perfect. My husband loves them. We have been looking for these hats for some time now. Your shop has exactly what we've been looking for.
Я очень рада, что мне выпало счастье делать заказы в этом интернет- магазине! Мои покупки приносят мне большое удовольствие. Качественные товары, честные скидки, быстрая доставка, удобное приложение и программа лояльности - я буду рекомендовать друзьям! Спасибо вам огромное.
I needed a sheer wrap to top off a beautiful dress and I ordered two different colors. I was concerned about receiving them in time and contacted the site after ordering. They were extremely responsive and accommodating. I received the order in plenty of time, and the wraps are perfect and I love them both.
I bought different items - some of the dresses were very good quality, others - not. Customer service is fast to reply and if the request is reasonable - they had satisfactory solution.
The item is the second I have received and I am pleased with them both.
I purchased several items from LightInTheBox during the past year and was pleased with the quality of the products, low prices, and reliable deliveries. I recommend it and will continue doing business with them!
In global happy need to be carefull reference the size because they are different and advise to potential buyers to review the sizes, inglobal everything fine as well the service and product
The sizing was the largest size, but it was on the tight side, so too small. In my experience, returns are not possible. I have been approached for a voucher. So far only responded to keep the purchase and accept a voucher. I want to return and get my money back. Which is quite normal for online shopping. If you want to deal in the Eu market that's the only way. Buy with the option of return and you will get your money back neatly. No big deal…!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101162438 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
A real fun time on your sightseeing, wonderful watching all items.
Clothing was as described and fit better than expected. Reasonably fast shipping.
I bought my things cheaper than on any other site. And I didn't have to wait too long on my order to get it. It arrived within 2 weeks.
Fast order processing and good tracking possibilities
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101170406 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service