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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I did received my delevry 2 weeks ago i liked my items except
I appreciat a lot
Best regards from a good customer
So far, 100% of the items that I have purchased have been of great quality! The disadvantage is that shipping takes a rather long time and that I have come across a couple of inconsistencies regarding color, sizes etc
Very good material and accurate made. Very fast and precise shipping
I used your size shirt because the designs of shirts were different. My first order a few days previous, the top fitted ok. The next order of several shirts, the sizing chart suggested I go down a size. I probably should have gone up a size. Also, on one shirt, the material I thought said cotton blend. It feels plasticy, the yellow one. The shorts were probably 2 sizes too small but also, the material was too sheer
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101170433 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
The packing was too jam packed and hair floral piece I ordered was flatten/crushed.
Although the order took longer than expected, I was kept informed about the delivery of my merchandise. Will order again from Lightinthebox.
Great customer service. Very responsive and helpful. I really feel they care. Thank you.
Everything I have ordered is well made with good quality material. The only issue I have had is the one dress I ordered that had a knitted shoulder top looked like it was lined in the picture presented but when I received it there was no lining and I am not a fan of the straps of my undergarments showing thru. This is the reason for the 4 stars not 5.
Easy to order and came in a timely manner!
They kept me notified every step of the way when my dresses would be delivered too
Some good-looking clothes, but the sizes are generally too large, and the quality is very shifting. Have apparently not published my reviews for individual items when they were negative. The low prices allow for a few bad items in an order (wear them at home) when you can get a few great items in this mixed bag.
I've order a few things off of here and everything was really nice
I purchased 2 dresses... one fit perfect and the other is big enough for 3 people... both were good quality fabric and well made... sad that the sizing was so far off...
J'ai fait une recherche sur internet d'une montre connectée et j'ai commandé sur votre site. Et j'en suis satisfait. La montre fonctionne bien malgré que j'aie eu du mal avec la notice écrite en anglais ou chinois...
As per usual, LightInTheBox had a great selection at great prices. These pants are super comfortable and breathable great for warm weather.
Not pleased with the sizes, Xl is like a lg, L is like a med the xl skirt like a small not pleased with the guality.
The product arrived quickly. Exactly as in the picture and the correct dimensions.
We enjoy it very much
Betty
I think the product is a good value. It is very nice and I received compliments from 1 every one
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101170482 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service