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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered 2 dresses in size medium. One fit perfectly and I love it but the other one is too small. My only complaint is that it is not easy to send back. If it was I would order the same dress in another size.
LITB has EXCELLENT prices for quality products. Just BE SURE TO CHECK THE SIZE GUIDE before ordering each item. Some items run small while others run a little larger
All went well for delivery, bought two pieces of clothing same size one fit the other did not, but received assistance and refund shortly after posting review.
Thanks
I almost did not order from Light In the Box again because I thought wait time for delivery was way too long. Wait time for this order to ship I'm my opinion wa way too long.
Nice stuff good quality so.e times the way the sizes are hard to read make sure to read them right
Direct fit, just as described and expected. I order arrives quickly.
Shipping was fast. Received everything I ordered. I received many notifications regarding how my order was doing. They kept me informed at all times
Ordering was a fairly easy task. It was my first order. The shirts are nice and I have given information about the site to others who were interested after seeing the shirts.
The product had several places where it wasn't stitched well and the fabric was too hot for the Desert climate here. I paid extra for 3-5 day delivery, but it was longer than that. Given that the order was extensive, I shouldn't have had to pay shipping costs as well.
All in all, I will not be ordering from Lightinthebox again!
I received two dresses, I returned one and am still waiting for my refund credit
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28974743 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Slava
Customer Service Lightinthebox
Great service and great product and looks nice. Customer service is great
I WAS TRYING TO PLACE AN ORDER AND THE SHIPPING CHARGES WERE THE SAME AS THE PURCHASE PRICE. DID NOT BUY. CHAT BOX APPEARED AND GAVE ME ANOTHER CODE FOR FREE DELIVERY. IT DIDN'T ACCEPT THAT EITHER. TODAY THERE IS NO CHAT BOX. NOT A VERY CUSTOMER FRIENDLY COMPANY. I WILL FIND THE DRESSES ON ANOTHER SITE- OR NOT. SO DISGUSTED. ALSO, I NEVER RECEIVED MY LAST ORDER. NO CREDIT YET!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28952742 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Never ever order from them anything please. You will be surprise when you get ordered items which absolutely ugly and different then u ordered. After many many emails (NO ways to talk with somebody life) they sent me standard email and offered 50% refund... Please do not trust them. PLEASE!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28952898 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Extremely disappointed with this company. Haven't received
My order and haven't received a refund. Wouldnt use them again.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28954462 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Slava
Customer Service Lightinthebox
I wasn't happy with a purcase. They refunded my money after a few back and forth emails and reviews. I still lost the delivery fee I paid. My suggestion for them is to specify the material they use in their products.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28938048 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The bathing suit I ordered in my size was about 4 sizes too small. Tried to return and was only offered a 10% credit to be used on my next purchase. I will not order from this site again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28938105 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
1) It's easy to use the site and the app. There are lots of great products. Every ordered item was as expected. Only the colour of the bangs was different from the picture. But as it is real hair I can colour it. And it is better than expected. Super easy to use. I like it.
2) I have to learn how to use the coupons, but I think that the next time it won't be a problem.
3) I would be happy, if there had been a CASH ON DELIVERY payment option. I have never liked to pay online. For online payments I need help from someone else. If there were a cash on delivery option, I would order more often. Thank you in advance!
Well done! It was very grateful receive promptly and like it was promised.
I ordered a size L, but what I received looks like XXX-small. The cost they gave me to return the item is more than it cost
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28938132 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28975291 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Slava
Customer Service Lightinthebox