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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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It arrived in excellent condition. It looked exactly like the picture. I am very pleased and will order again.
They must get away with scamming customers and not responding as they hide behind a foreign Chinese company. They sent wrong size clothes. Charged me $45 to return them next day October 2022. Just received the package back in the mail May 2023 with a stamp on outside envelope saying refused. Never opened the package. They will not refund my $250 purchases. What a scam.
I am pleased with the overall quality and price of their items it is exceptional! Delivery takes a little long but that's okay that's the price and quality makes up for it. I will be ordering from them many times in the future!
The delivery service did not advise me that the package was here when they brought it to my apartment building. They just left it in the lobby.
Lightinthebox is doing great job, selling really good quality stuff but I would suggest to please work on delivery time.
De levertijd werd iets langer dan de vooraf aangegeven tijd.
2 jurken waren goed pas, èèn jurk was veel te klein maar dat is goed opgelost door de leverancier.
Items are different and interesting
I find the site to be excellent
I have ordered a wide range of products from light in the box. I would highly recommend this app.easy to use,secure payments,good communication, quality products speedy delivery. One time I needed a refund the payment was back in my bank within a couple of days. Refund was due to a flash sale product selling out.
Easy to order. Great selection. Confirmation of order. Was kept onformed of staus of order from beginning to delivery. First click. Only down was the shipping costs.
I love these STUNNING heels! Gorgeous just like the photos and durable. Just pay close attention to the size charts and measure your feet. I usually size down a half size for heels but found no need to with their sizes. The shoes might come with a factory smell but they air out with a day or two. In my opinion, worth saving hundreds :) I feel like a queeeen when I wear these shoes and I've held off buying them for so long because I didn't realize there was this affordable option.
I received regular correspondence about the progress of my order, it arrived in the time frame expected. Out of the 5 items I ordered only 2 of them fit 2 items were too small and 1 item was too big. The company was easy to deal with as far as my returns, however they basically prefer to have you keep the items and get a 60% refund. Seems like it will be a hassle to actually return the items and get a full refund. This makes me wonder if this is a regular money-making pattern for them? At any rate I took the 60% which was promptly made available to me to use within 3 months. I have not used it yet, but wonder if my replacement items will then be too large/ small and go through the same process where I lose out on my refund?
My order was shipped fast and was just as beautiful as it is in the picture!
I ordered a gift for my daughter on light in the box and my whole experience was great. I really liked the tracking accuracy and detail.
I bought 3 items for a total of NOK 900. They didn't fit at all so I wanted to return them. It was an almost impossible task to get the return document filled out. The shipment was then to be returned to China. It cost NOK 266 without insurance. With insurance it would cost much more. I am not sure if I will get my original outlay back.
Previously I have had good experience with the company.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28918067 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Sunt încântata de costum,materialul ok.
Arata super!
Hi
I have ordered a few outfits from you and they are wonderful colours and textures.
I have only had one problem with sizing
So glad I found LightInTheBox, is the best place to buy, shoes and dresses, are so pretty and fits so good! Thanks..
I really love these shoes. At first, I was a little worried as I was not sure if the size I had ordered would fit me. These shoes fit me perfectly. I love them!
Nice tiles, but you have to keep everything which isn't fitting or convenient as sending goods back is in your own - high - costs.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28909467 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28938156 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox