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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Sunt încântata de costum,materialul ok.
Arata super!
Hi
I have ordered a few outfits from you and they are wonderful colours and textures.
I have only had one problem with sizing
So glad I found LightInTheBox, is the best place to buy, shoes and dresses, are so pretty and fits so good! Thanks..
I really love these shoes. At first, I was a little worried as I was not sure if the size I had ordered would fit me. These shoes fit me perfectly. I love them!
Nice tiles, but you have to keep everything which isn't fitting or convenient as sending goods back is in your own - high - costs.
Processing and delivery were timely. All products were in perfect condition however some were too small based on measurements guide. Others are perfect sizing.
Overall the parcel came fairly quick. Part fit well the rest were to small.
I didn't know about this wonderful online shop untill seeing one of those popup adds some months ago on my phone and out of curiosity I clicked on it, then installed the app. Glad I did as I haven't been dissapointed with the many shopping selections and great prices.
My first order a few weeks ago went smoothly, great service, and product was received within the given time period. I'm very pleased with this online shopping company
Tried it out and was a great success. Would tell others to try this product
When i order an item or gift at LightinTheBox they help me buy a good quality clean and well packed item and shipmend goes most of the time fast and with correct delivering service.
5 star rating...total service
The products are just like in the picture. The sizes are well described and matched my size perfectly. I bought tops, shoes, jewelry and everything was satisfying, thank you!
Alles besten. Danke. Gern wieder, ausser der blödsinnigen aufforderung, hier mindestens
"50 characters" zu füllen
I received the goods on the very first day of the specified time. Very good!
The ordered goods gave a mixed experience. I had a very good one, and then my experience is generally good. A product that I can't use because it didn't match what I saw in the picture and it's not good for me.
Bel article, beau tissu et livraison rapide. J'espère que ma commande en attente va etre aussi rapide.
The shop is great. Will buy here again at any time. The price-performance ratio is perfect. The goods are of very good quality and also look great
I like shopping in LightInTheBox. They have a unique but broad collection. But most importantly for me is that their Customer Sevice is very responsive and helpful.
Good value product and resealable price, professional customer service and absolutely trustable online shop
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28909467 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox