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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I am on a limited budget but still love clothes. Light in the box gives me the luxury of getting trendy fashionable clothing at affordable prices.
The customer service with Fabio had been very usefull over different topics: he's fast, professional, kind.
I got what I ordered. It arrived when they said it would. The quality was ok. But absolutely as good as you can expect from the price.
I will shop from LITB again.
Zakupy przebiegły szybko i sprawnie, a jakoś butów świetna. Polecam
I kind of found Light In The Box by mistake, but I'm glad I did. I found 2 great tops. One was so awesome that I bought 2 more for friends. The other I love because it has a kitty on it. The shopping was easy, the checkout was fast. They have various payment options and good prices, which helps. The have unique clothing and that's what I like. The tops I got are one of a kind.
Misure giuste e adeguate alla taglia. Buoni tessuti. Leggermente meno vivaci i colori rispetto alle foto. Spedizione nei tempi previsti. Tutto bene.
The clothes I ordered don't fit right. I order based on what your site says the measurements are, but l get some to small & some too big. It's crazy, I was hoping to have found a new place to order from.
Shopping st light in the box had given me an very bad experience. Sizes of the goods are Asian sizes and not the normal european sizes even when you take 2. Sizes langer. Thére is not an return adressen in your OWN country and the give not your money back of you do not want the goods. You can get a voucher for ontheemd goods but that is only a part of the value of the ordered goods. I schalk not promote light in the box. This is a very bad experience.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28909558 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Most if the articles are as described. Out of 7-8 articles, just one was too small. I kept it because it's difficult to send it back. But I really appreciate all the other articles and the order came rather quickly.
Great overall experience! The shipment was faster then expected (how ever they calculated 2 weeks for the items to be delivered) and the product meet my expectations. I ordered 3 dresses, 2 of them I love! New favorites! Just one dresses that I ordered that was big in size and almost seethrough.
Jammer dat 95% van jullie kleding synthetisch is. Ook is er vaak verschil in de maten de ene keer is XL goed en de andere keer veelnte groot schellt het echt een paar cm. Daarom was er veel van de door mij bestelde kleding niet goed en wou ik het terug sturen!
Iets retour sturen gaat veel te moeilijk bij jullie. Ik denk daarom dat ik niets meer bij jullie bestel! Ook krijg ik veel te veel emails!
Beste klant,
Dit is Megha, supervisor klantenservice Lightinthebox.
Het spijt me voor het veroorzaakte ongemak. Nu krijgt u snel persoonlijke hulp.
Ik heb ticket # 28909616 aangemaakt voor uw probleem. Het ticketbericht wordt verzonden naar uw e-mailadres gerelateerd aan het LITB-account. Controleer het alstublieft, we wachten op uw reactie.
Het is mij een genoegen u te helpen!
Eerlijk,
Megha
Klantenservice Lightinthebox
Handling of oreders is ecelent. Quality of products are good. Size of cloths are correct. I just ordert 3D polos until now.so I can give you feedback about them, The only thing which can cause a fewdiscomfort is the delivery time. It takes almost for a month. It would be welcomed if could cut it a bit shorted.
The lingering correspond with the pictures. The materials are so soft and beautiful. I highly recommend this shop..
I've now placed a few orders with LightInTheBox.com. I'd say the shopping experience is fun as there's a wide variety of things to order at seemingly fantastic prices. The shipping has been adequate - both the price and the timing. The issue that makes me dock them a couple of stars is 1) the inaccuracy in the sizing for the items I've received and 2) the inaccuracy in the description of the clothing's materials. Even when I've ordered a different style/color of the same item, as grouped together on their website, the fit and materials end up being completely different even though they're categorized and described in a manner that they should be the exact same. This is very frustrating as a consumer. With that said, I've been (so far) satisfied with their customer service after the purchase.
Ordering was easy and order came as expected.
Didn't expect the material to be what it was. But satisfied none the less
Experience with delivery etc seem satisfactory, but I yet have to understand your fit of clothing. There seem to be some discrepancies between Large and Medium size. The shirts I ordered L seem to be a bit larger than most L sizes I'm used to wearing. I was afraid that the M size may be a bit small for me.
Excelente site! Recebi meus pedidos! Produtos com qualidade! Recomendo a todos!
I ordered 2 dresses. Both arrived within the time frame quoted. I was able to track my order along the way. The quality of both dresses is very good. They ran true to the size chart provided. I am pleased with the product and the service and will order again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28909510 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox