On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
اعجبني ذلك جميل جدا وثقيل والشحن سريع
اعجبني ذلك جميل جدا وثقيل والشحن سريع
اعجبني ذلك جميل جدا وثقيل والشحن سريع
Moyen
1- Vous devrez mettre les frais de livraison avant que le paiement ne soit éffectué.
2- Dans le cas ou il faut payer des frais de douanes, il aurait dû être visbles $35.00 = $17.50 de plus par chandail.
3- Le service à la clientèle n'est pas très rapide... j'ai reçu un chandail taché... j'ai retourné la photo et depuis plus de nouvelles... je demande le remplacement du chandail sans frais.
4- DHL votre service de livraison sont injoignable - impossible de parler à uneVRAI personne.
Awesome craftsmanship at an unbeatable price! Exceptional design, fabric, and overall product. Extremely satisfied with purchase
The items were exactly what I ordered. The price & quality were very good. Highly recommended.
Je m excuse je ne sais pas ces quoi cette commande je ne peut pas donner mon opinion
Love this site! My order came just the way I ordered it! Sizes run small
Received this item but was the wrong size but can't be bother to return as would cost more
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28897415 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I received my order May 1st and was extremely excited. I thought I had ordered according to measurement chart. However since nothing I ordered had a waist but rather was flared I only went by bust measurement and did not use waist. Everything I ordered in 2x should have been 3x. When I sat down to go through how I could exchange for right size I realized that it was not feasible. So disappointed. I will forgo $80+. Will not order again. It was a pricey learning experience. Not to mention I needed a magnifier to read the instructions for returning. Nor could I speak with a real person. I am sooo disappointed because I love the styles offered and visioned an all new source for shopping. But the learning curve was just too steep.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28897502 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
First of all the stuff take too long to arrive. Second when I got them it's not what you order completely different stuff in color and design some are not completely done buttons are still missing fabric is very poor not what you see in the picture just be careful but for me I wouldn't order from that site again
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28897582 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Was delivered within a week, measure and order accordingly to size, don't think 2xl or 3xl think measurement ready the material description because there is a lot of polyester print fabric quality fit description
I've always received my orders from LightInTheBox but one!
However, I received the replacement of my lost order and I'm a Happy Camper Again!
So easy, fast shipping, very inexpensive and my items were exactly as described!
This jumper is very nicely made and I cannot wait to wear for an elegant evening out. It is a bit long for me so I need to get it hemmed.
Items were too small, lighinabox wants me to take pictures and send to them. Bad policy
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28897645 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Fine, had to return it due to size issues. Was offered refund in full which I accepted. Waiting for return shipment to arrive in china so that refund offered will be given.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28897377 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox