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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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My order arrived and it was missing one of the items. I went on line and had a hard time finding anywhere to communicate that. It was easy to write a review but not so easy to reach out to customer service. All I want is for you to send me to correct item and I can return the other.
Beware of ordering from LightintheBox company...Measurements are nothing like they list and when you try to contact customer service to return merchandise, they won't reply to you. A complete waist of money.
This is an updated review (from 2 stars to 4) since Slava, the customer service rep contacted me several times and arranged for me to receive a FULL refund for the blouse that I purchased. I now have faith in their customer service. The cute dress that I like was advertised as a "loose fit", but it is smaller than an average medium. I gave it 3 stars on their website due to sizing issues.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28986837 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Great Mens Compression pants. Good fit, good quality for the cost as well. Recommended
I find your store simple to use with a wonderfully wide selection of items.
Back signage was all over the place.looks like letters stuck to a hot presser.
Shirts are nothing like they advertise in the picture. They are junk. I want a return label to send them back.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket #28975569 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Arrived timely. I'm satisfied with this purchase. May order again.
Very cute shoes! I love them, they fit perfectly! I was able to dance all night in these shoes without pain in my feet!
I previously sent a message regarding this particular order. I did receive the order, but there was a 4 pcs set of clamps ordered, but only one clamp came. When it says 4 pcs in the description I would expect to receive all 4 clamps. I enjoy shopping on your sight and have purchased many things. I would like to have the confidence that I will receive what I order and pay for.
LightInTheBox is by far one of my favourite places to shop online. Great quality at a low price
My wife bought 3 dresses and the quality is terrible, all they are fit for is using as dusters - do not buy anything from them.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
We are sorry but order #000123y is not in our standard actually.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I love this websitte - the clothes are very stylish and affordable; however, the length of time between order placement and shipment delivery is a little too long for my taste.
Delivery takes a few weeks, which I hate. I love all of the shirts I ordered, but a few of the t-shirts that are large fit like mediums. Just too tight.
I shopped for a sweater and ended up also buying purses, shoes, and jewelry. It arrived in one package, and as expected, but the rings actually exceeded my expectations.
J'étais un peu craintive de commander puisque je ne connaissais pas cette entreprise. Je me suis lancé et j'ai bien fait. J'ai commander 2 robes: grandeur un peu juste mais qui convient. Une chemise de nuit: grandeur trop petite, pour être confortable pour dormir il faut commander 1 point de plus. Le temps de livraison par contre est très long et lors du suivi du coli, il semble ne pas bouger pendant des jours!
J'ai placé une autre commande le 28 avril, nous sommes 18 jours plus tard et il est en transit depuis 9 jours... Bien hâte qu'il arrive, j'y ai commandé des chaussures et j'espère que la grandeur sera la bonne!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28987030 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service