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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Plusieurs commandes trés satisfaisantes.La livraison est correcte et respectée.
I must say, light in the box has wide range of variety items and it is the best shopping experience.
Products are of good quality and the description and the items match when goods are received. I am only shopping from Light in the Box.
I requested a refund for a defective item and I have yet to hear back from LightInTheBox. I'm also very unhappy with the charge this site adds to each order
I also wish there was a better product description for the items on the site
I ordered an Ivory wedding dress and received White. I have been having a very hard time with getting what I actually ordered or my money back. Customer service wants to give me only a percent of what I paid for the dress. The dress did not have any size tags on it and is not to the size of their chart, I ordered a size 12 which was supposed to be a 38" bust line, I wear a 36" bra and I could not get the dress zipped up. L will be disputing this sale via my credit card. Now I need to find a dress in time for my wedding. Very Unhappy Customer!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29063154 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
EDIT:
LightInTheBox saw my review here on SiteJabber and increased their offer of a 50% reimbursement to a 100% reimbursement if I agreed to improve my rating. This does improve my impression of the customer service, but I find the transactionary nature frustrating. It would be better if they simply allowed customers to return items they did not like.
ORIGINAL:
The shirt I ordered ended up being of terrible quality—poorly/unevenly hemmed, loose threads, missing buttons, actually orange instead of brown. They insisted I keep the shirt and take a partial reimbursement instead of returning it ("considering the long time and much risk of returning package, we sincerely suggest you can keep this product"). I caved in and accepted a 50% reimbursement.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29063128 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Their sizes are 2 or more off, size 5x is a 3x, weeks to ship, fake or impossible to get your money!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
We are sorry but order number 1870984 you have added is not in our standard.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I see this company as doing a bait and switch. I saw a blouse on Lightinthebox that I liked and ordered it. In the picture you can tell it's a textured material. However, what I received was a poorly made 100% polyester blouse that 'mimicked' the one in the catalog. And I paid $22! Never again.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29051433 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Very poor quality - disappointing as the reviews were quite good which attracted me to the site. Poor
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29051402 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
Low quality items that don't fit well, even though some prices high given what you get. Deceptive return policy. Don't use!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29051373 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
I bought 4 tshirts for my staff. I checked their size chart and made sure correct size ordered. Shirts were too small. I asked fir a refund. They said i had to measure each shirt and send a photo. I did. Each shirt was 2 inches smaller. They saidt I couldn't return due to no receiving depot in China. They offered 60% refund or 70% credit on their website. When I asked for a full refund they gave me complicated refund instructions and said it would cost me up to $30 or more postage. I said i would take the 60% refund. I have not heard back. I would never order from this company
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket #29051168 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
I ordered an outfit for my mother to wear to her granddaughter's wedding. It was at least 2 sizes too small and they would not exchange it or communicate with me. Do not trust! They just took her money.
Dear Customer,
This is Slava, supervisor of customer service, Lightinthebox.
So sorry to know this. Now you are in a higher department and my main duty is to help you.
We tried to search for your order by number but it seems that some digits are missing.
Please provide us with the following information:
First and last name, your customer number, telephone number and the e-mail address linked to your LITB Account
As soon as we have received your information, we'd like to assist you to resolve the problem.
Best Regards,
Slava,
Customer Service Lightinthebox
Horrible online store, They Cancelled my order, but will not refund my money, Necklace was broken, can't even return it. Charged for shipping, while other stores give free shipping, it still took them over a month to get my package I am highly disappointed, will not be buying anything from them again, and will tell everyone that they are scammers. Not only that, the site is difficult to maneuver, when you want to get a hold of customer rep, they just make everything difficult.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29047217 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
There is no number to talk to customer service. Very hard to navigate customer service in writing. Poor poor poor customer service system.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Item was very cheap quality and did not resemble photos. Almost impossible to return - the Company keeps coming back with additional requests for info rather than sending a return address. It's a deliberate ploy
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket #29044942 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
I'm very happy. I got everything as described. It took a little bit more time for shipping, but overall very happy.
I ordered 3 wedding dresses, thinking I could return them if they didn't fit. I ordered a size 10. When they didn't fit, I was told they were not returnable because they were a custom order. I guess I was so excited I didn't see anything about ordering a standard size was considered a custom order. They have given me 50% back to use on their website in the next 3 months. I am scared to re-order but maybe can spend it on something else...
The dresses are great quality and a great price. I will try to sell them to someone else.
I am very disappointed with my purchase. The sizes are small for large what you see is not what you get
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I ordered twice from this company. First, I ordered a men's blazer and when it arrived, I was shocked by the horrible quality. The material is cheap and flimsy. The lining on the sleeves protrudes out of the cuffs. The button holes look like they were cut by a child with dull scissors. Still, however; I stupidly gave them a second chance and ordered some men's boots. They are equally horrible quality. They are so narrow that I am unable to wear them at all and I always wear a size 10 with no issues. Never again. I learned my lesson. Don't be fooled by the nice pictures. The clothes look NOTHING like the pictures. The quality is atrocious! Be warned!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29077805 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service