LexusPartsNow

I do not recommend LexusPartsNow. I ordered a transaxel seal with an understanding that it would arrive within 5 days. By day 7, it was still stuck in tracking (part had not been delivered to the USPS yet). I called to cancel, they admitted fault, and said it was shipping that day--that was a lie... it did not ship out for 2 more days. I drove an hour to my closest Lexus dealer to pick up the part, and it was installed the next day. I could not be held hostage because of their shipping problems. It never showed up for 5 more days--14 days to arrive. Then they wanted a 20% restocking + I pay for return shipping (I already paid to have it delivered).

Order #: CL*******

Be very cautious and read very carefully when doing business with them. Company's refund process takes forever. They continually tell you that they "will need to confirm that the return was received, inspected, and approved." " We apologize for the delay." After a return has been in their possession for well over a month, just how much inspection needs to be done? They are very untrustworthy on upholding their end of the refund process on returns. Buyers be mindful of this.

I chose to order from this company instead of Amazon because I prefer to support smaller businesses. Unfortunately, I made a mistake in my order, and when I reached out to return the item and purchase the correct one, I was told returns weren't allowed on this part. That policy wasn't obvious at checkout, and now I'm out $140 with no flexibility from the company. Lesson learned—always read the fine print on returns! I'll be taking my business elsewhere from now on, which is a shame because I prefer not to shop on Amazon, but I also expect fair policies and customer service.

Never, ever, do business with them! They are completely unprofessional! They confirmed twice by email that they had the part I needed with the part number, but after I paid, they said that they actually didn't have it! They made up a reason on the fly, which is a complete lie. This all looks very much like a scam. And their customer support is just completely rude people who didn't even apologize for what happened, they only stated the fact that they won't send me the part, and just hung up! That's ridiculous!

Item was not as advertised on their website. Additionally, customer service is non-existent. I followed up regarding our request for return/refund and got no response. Beware of this website. You will be scammed.

I bought lexus parts Rear studs for lexus ls 460 After six months left rear stud leaked Called them they said provide us with estimate which I Provided them from tires plus and also provided photos of leaked stud They reply after receiving that we now need an estimate from lexus dealer, or we won't replace. When i bought the parts they knew it is not going to lexus to get installed as lexus dealer gets their own parts If I take to lexus to get estimate they charge 185 to inspect When they sold me they said every part comes with one year warranty Why would I use you guys if I am able to pay to a dealer This site sucks and do not honor their policies NEVER BUY FROM THEM
RIP OFF NEVER REPLACE ANY PRODUCTS EVEN DEFECTIVE

I should have listened to the negative reviews and yet I fell victim of LexusPartsNow.com horrible customer service and poor return policy. I was denied a refund of (322.88 USD) after sending the items back it is original package yet the RMA department stated they received it in one box. The parts were never install or used. They denied my claim over boxes yet when I received them they were torn and the struts were sticking out.

Be sure to read about the return policy idc if you didn't install the products. I ordered a fuel rail assembly and received a fuel rail. I told them it wasn't right I'd like to return and purchase the right product and they told me I was SOL on that $175 cause you can't return any fuel related products. I told them it's never been installed with picture proof and they didn't care. Could NOT return the product what so ever. So basically they took my money. I hoped for a better outcome but this is what I got. If anyone needs a fuel rail for a 99 ls400 I got one brand new in the box.

Further more when you buy parts I strongly suggest making sure with a customer rep that it's exactly what you want so you don't have my same situation.

I believe LexusPartsNow.com by Auto Parts Prime sold me a defective item or worse. On the pretense that its an OEM Lexus part, but the mechanic/technician at Lexus of Westminster stated it doesn't work with Lexus. So I had to purchase a new OEM Lexus part from Lexus of Westminster. Then LexusPartsNow.com by Auto Part Prime asked for the Vin# to the car like they were going to do something good or positive and let me return the part so i can get my money back. Now they are stating that they won't take it back. Due to it being an electrical item and part of their RETURN POLICY. In my opinion and maybe many others will agree that is poor business ethics. The questionable Lexus Key FOB is in new like condition, still in its plastic bag with no apparent Lexus name on the bag. I have notified the proper authorities and most likely will notify many online.

I would suggest that anyone considering ordering anything from this shady company find an alternative source for the parts you need.
The one star average rating is accurate.

I bought supposedly genuine Lexus break pads from them and they were very squeaky to say the least. Went to my mechanic several times and he told me they were defective and I had to buy them from real Lexus dealer. Save headaches and your money and don't buy from these guys they are scam. They would not refund me for defective parts they sold me. Avoid them like plague.

These guys are a total $#*! show. Avoid at all cost!

They will tell you things are in stock, and then a few days after you place your order, they will send you an email that says they have to "special order." When you call, the customer service rep will tell you they have to be order from the dealership…which you could just do yourself.

The customer service folks, to include the manager…awful. They will just handicap you to their policy and process, so you can forget about cancelling your order.

Again….avoid these guys at all cost! You're in for a rodeo show messing with this one place!

Used their selection tool to order floor mats for my Lexus GS430; selection tool was wrong; merchant declined my return. In short, these people are crooks. Stay away.

I called and requested for resolution and was told that I did not inform them of my missing parts within 30 days. Which I did within the time frame. I have email proof that I sent several emails to *******@lexuspartsnow.com but no one responded. I spent nearly $600 in parts and was cheated for $100 in parts. Very poor customer service. I will be reporting this unethical business practice to the BBB.

Ordered floor mats for my 2006 Lexus SC430 convertible. Color was described as "camel" and photo on website showed a light tan color. When mats arrived actual color was medium grey brown—-not even close. Had to pay $55 in shipping to return mats that were misrepresented on the website. Cost of mats: $87.92 less restocking fee of $17.58 less return shipping of $55.39 = $14.95 refund. Contacted LexusPartsNow requesting reimbursement of shipping costs—-No Response.

The website specified that an item was compatible with my car. It wasn't. They would not take it back and refund my money.

As I searched for the right part, I found a brand new OEM part for about half the cost. Shop around but not here.

I ordered 2 key fob covers from them and when I received them they were paper thin unlike the originals. I emailed them to return. They gave me the run around for 4 days and still refused my return request. New ones on the bottom.

Inside the correct box # was a very wrong part #. Sent photos as evidence but they claim that I received the correct part based on the box label; although I showed the part # inside is very different for the box label. They will only RMA if I pay for return shipping and want to deduct 20% restocking fee based on their statement that I received the correct box regardless of what was inside. INCREDIBLE! There are a lot of complains about similar issues of this company on Google. They also have an "F" with multiple unanswered complains on the Better Business Bureau organization. So beware!