LexusPartsNow

Received package. Mechanic had already ordered one. Never opened package. They would not take back.

I ordered shocks for my LS460 and they don't communicate well, it's disjointed and cumbersome. They won't help or advise, just give you more and more hoops to jump through to order parts, then they don't offer refunds and want you sign away your rights. Never use them, ever.

My side mirror took 6 days to come. Unopened but I was not allowed to renew because it was an "electronic product". $550 thrown away!

They cancelled my parts order twice without telling me or ever giving a reason. Both times they just quietly cancelled the order.

Listed a part as "in stock" on their website and allowed me to purchase it, then sent another email a few days later saying it had been canceled due to being out of stock. Extremely unprofessional. I have worked in sales and never EVER would I list let alone SELL an out of stock part to a customer. That is very poor customer service and bad business practice. I am incredibly disappointed and urge everyone NOT to but from them.

Bought a bunch of wiper refills for my 19 GS350 and they shipped the wrong ones. They asked for pictures so, obviously, they were not very detailed, i.e. No part label, etc. They came back with "We've determined from the pictures that we sent you the correct parts, so you will have to pay to return them plus a 20% restocking charge." Seriously?! They could have been Honda refills for all they know! You couldn't tell from a picture. These nut jobs will to anything to NOT give anyone a full refund and cover their own mistake. Trust the reviews and don't make the same mistake.

I ordered parts from this site. The parts I ordered from the site looked like the picture. It was a banjo bolt/ oil check bolt. The one I needed had an oil filter in the end of it. The part i received was not the part that was expected. The return process has taken atleat a week with back and forth emails and finally the outcome was they would refund me at my own shipping expense. Mind you I have already paid shipping once. But also they want to charge me 20%for restocking fee. So my 36$ order is not worth my time nor the money spent to get this item back to them. I will not order anything from this site again. Not happy with my experience and thought I found what I was needing...smdh...from the pictures you can see that this bolt is not hollow all the way through. This will not work with an oil filter in the end. This bilt will work with a flow through or a T intersection but not with a 90° turn. Not an easy part to find period but I thought I found it on this site. This site does not accept any responsibility for their wrong doings. Their wrong doings would be improper display of part for sale. Good pictures of parts is a must or saleing on the web. They have lost a future customer and plus I will try my best to stop anybody from buying from this website in the process. I repeat I would not buy parts from this site. Use rock auto instead...

They sent me the wrong item, and they wont to return it.

This is the list of non-refundable items from their policy:

What items cannot be returned?
Non-returnable items include, but are not limited to:
(1) All electrical parts and components.
(2) Oils and other automotive chemicals.
(3) Bare engine assemblies.
(4) Fuel components.
(5) Tools.
(6) Printed materials.
(7) Merchandising aids.
(8) Special ordered items.
(9) Hazmat labeled parts.
(10) Any opened packages or unsealed items.
(11) Items $8.00 or less.
(12) Controlled parts: parts that require a VIN for ordering so the manufacturer can ensure the parts belong to the vehicle it is being installed to. Controlled parts include, but are not limited to: emission labels, air bags, and seatbelts.
(13) Any item that has been installed, altered, used, or otherwise no longer in brand new condition.
(14) Any item not purchased from LexusPartsNow.com.
(15) Any item with the genuine manufacturer label missing, damaged, altered, or otherwise unreadable.
(16) Any item deemed non-returnable by the manufacturer.
(17) Safety items, which include, but are not limited to: air bags, seat belts.

The listing on our website is a general catalog provided by the manufacturer. Items may not always be labeled as one of the above categories. Our RMA agents reserve the right to determine whether an item fits into any of the above categories at their discretion.

The website advertises the wrong part, with 4 photos showing the part I need, only to ship a different part. When I notified them, they blew me off. Email was from "Kiapartsnow", Horrible customer service. Lost a customer.

I entered my VIN on their website to order brake pads. They have 2 available parts to choose from and both parts said they would fit the vehicle.

When the part arrived and I was ready to install it, guess what? It doesn't fit...

Even ebay doesn't mess this up. I contacted via phone and email to try and get it returned, but they denied it per their policies and won't help me any further because the label is torn when I opened the brake pads...

This is clearly wrong on their side since the VIN should have the exact car variant and specs and the website should only list 1 part.

I ordered what appeared to be a complete set of a key for my lexus is 350. The photo on there web site shows the key and transponder together. When I received my key it only came with the transponder and not the key. I contacted them through email and they replied "sorry" and there's no refunds on electronic parts. I wish they would have made it more clear. I wouldn't recommend doing business with this company.

My order had 1 missing part from many ordered. Ordered 2 engine air intake filters and received only one. Immediately notified their RMA department. Agreed to have the part sent to me again and thought it is a done deal. Later found they asked to take a picture of all the parts in the package. At this point, almost all the other parts were already installed. Snapped a picture of the box itself and 1 part that still wasn't installed. Like it would prove anything about the missing part.
Received message from RMA dept that dealership said all parts were sent, case closed.
Told them the case is not closed and also asked if a dealership has a picture of all parts present in the package... Looked up from the box label dealership address and now trying to reach out to them directly to resolve this.
Long story short, order directly from your local dealer and avoid these scammers. They don't even have a real physical address...

THE RATING SHOULD BE ZERO. I ordered part #*******-******* (see photo 2), they sent me part #*******-0E011 (see photo 1), not the part I ordered. Tried to return the part. The RMA dept. first rejected the return because "the part was electrical" (their words). After me complaining because the part they sent me is not an electrical part they authorized the RMA but charged me 20% restocking fee. This is ridiculous, as you can see from the photos, they sent me the wrong part and then charged me a restocking fee. Everyone that I have spoken to including the "RMA Dept. Manager" has done nothing but give me the runaround. They will not wave the restocking fee. My advise is "DO NOT DEAL WITH THESE PEOPLE".

The true worth of a parts vendor is in the price, availability and customer service.
LexusPartsNow FAILS MESIRABLY when it comes to customer service. I paid an extra fee to have the parts I ordered sent via FED-EX. Only one of the two parts I ordered showed up on time. They had no explanations for the missing part. In the interim I made arrangements to the part elsewhere. Then the part shows up a week later. I don't need the part now. Now they want to charge me 20% restocking fee plus shipping.
Does this sound like good customer service to you? I THINK NOT. STAY AWAY!

Received wrong part and the package shipped was also opened. Contacted them back for replacement or refund but they refused because package was opened even though it was received opened.

Called several times and was informed that the part was in stock, only to receive an email 6 days later stating that the part is on back order. I'm super unsatisfied with this. This is horrible customer service

They send the wrong parts knowing it and knowing that they have very strict return policies. Scammy business model.

LexusPartsNow.com apparently does not sell OEM parts as their name would imply. I ordered the OEM part pictured on their website but did NOT receive an OEM part. I went to the Dealer and got the OEM part for almost same price and better quality. I ended up saving a few dollars since there was no shipping cost. There is a difference in the construction from the OEM part to the one from LexusPartsNow.com (pictures below). Their site says "Brand: Genuine Lexus" but the part they sent (in a Toyota/Lexus box) has a name stamped on the part that I've never seen.
I followed their instructions carefully and returned the part. I waited several weeks only to be told that they will NOT refund my money because they didn't receive the item. BULL! I have proof that they received it so I guess they keep my money and sell the part to someone else. What a sweet scam for them! LexusPartsNow.com are scammers, plain and simple.

I bought parts from lexus parts now in november, and i received the wrong parts. I tells them a lot of time by email and phone. RMA WAS OPENED, AND PARTS HAS BEEN RETURNED BUT NO REFUND OR NO CORRECT PARTS SENT. IT S CRAZY, WHEN I CALL OR CONTACT THEM, THEY ONLY TELLS ME CONTACT FEDEX CROSSBOARDER. I LOOSE MY MONEY 250$! DONT BUY FROM THIS WEBSITE BUY FROM LOCAL DEALER.