LexusPartsNow

Entered the vin number for my Lexus to be sure Ihad the right parts before I ordered. Received the right brake pads but the wrong rotors. I returned the rotors after getting an RMA from the. I sent the parts back and they received them on 12/24/19. It is now 1/9/2020 and they have not refunded my money or responded to any of the 3 emails I have sent them. I paid $30 in shipping to return the $200 rotors. So right now I am $230 in the hole and have nothing to show for it other than the pads (not included in the $230). Hopefully they will contact me and make it right but from what other reviewers are saying It doesn't look good. I sent another email today.

I received a damaged item. I sent them pictures and they gave me an RMA and a label to return it. After returning it I got the run around from the seller several times and finally sent an email saying they were not going to refund me because the part is damaged. THEY SENT IT DAMAGED!

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Bought an outside mirror for my wife's 2008, RX350 Lexus. Ordered a passenger side, outside mirror in Pearl White. Received an outside mirror in grey. Called customer service and was told the mirror only comes in grey. Not according to their website. Specifically says "Pearl White". Went through the RMA to get a refund. After 7 phone calls, and 6 weeks of waiting, finally got a refund on my credit card, but, with a $90.00 restocking fee taken off the refund. It was their mistake. They sent the wrong part, and charged me a restocking fee. What a great way to do business. Sell the wrong part, then charge a restocking fee to return it. Contacted them after the restocking fee trying to get an answer as to why, but they never returned my calls or emails. Disgusting company. Go to your nearest Lexus dealer. Avoid these people.

Order placed. Took Visa info confirmed my order and another unknown fellows order confirmed on my order. I replied to say whats up with my order no idea about this othe name and number., 3days later get email saying or canceled because I did not confirm.
Played text msg tag with Warren "Snuffy " online resend wrong order they confirmed etc and said re order my rim, NO No No we wont do it was the reponse pretty much $#*! Off custom we screw up so $#*! u.

Any called dealer about 30 miles away and got part ordered and price was less

Free advise use the Parts dept at your dealer,

I bought a part from LexusPartsNow knowing that they had a return policy that seemed reasonable. Upon receiving the part, I realized I could get it cheaper elsewhere. I was happy to pay shipping both ways. I would've been fine with paying a restocking fee. But here's the kicker:

1) They never mention restocking fee on their site until you actually try to return something with an existing order. This is predatory.
2) After they received the item on 6/19, they didn't return my money for over 10 business days until I repeatedly pinged their email AND live chat to return my money.

They are a scum company with very predatory practices.

I searched many online sites for accessory wheels for my Lexus. I chatted with this company and asked questions regarding product availability and shipping dates. They sent me an email confirmation showing "IN STOCK" and ready to ship. My delivery date was 1 week from order by Fedx. My order was placed using PayPal for buyer protection.

Online my order showed the order date and the delivery date range which came and went. My order showed "packaging" on the date it was expected to be delivered. I called and no answer just a machine. I chatted online and waited 20 minutes before someone even replied to my question of where my order was and no answer was given. I finally requested it be cancelled and refunded. I waited another 17 minutes before a reply to me it was cancelled but no answer to my refund. Another 11 minutes before I got a answer saying I would have to wait 7-10 days for a refund from PayPal. I was lied to about an item being in stock and shipping out and delivered on the dates promised. They made me wait over an hour online to request a cancellation and get a refund. I order thousands of dollar online each year for car and boat. Never have I had such an experience or wish any of you to deal with such a company. Run...

Lexus Parts Now RMA review

1. The refund is not the full amount of what you pay. They charge a restocking fee of 20% and you've to pay for shipping. They warn you that if there's damage during shipping they'' not refund and prod you to purchase their own shipping label for an extra cost.
2. The wait times are incredibly long, it's been 10 days now and i'm still in the process of getting my item returned let alone receiving the refund.
3.3-4 days to process your RMA request, another 2 days to mail you the RMA form, another 2 days to send you the shipping label which protects you from possible damage during shipping.
4. The live chat agents are crude at best, they don't tell you what to do but order you around and instruct you to 'WAIT' for things to be processed upon which you might hear back from them on email. They don't bother with even pretending to care about customer service let alone use words like 'please'. They WILL make you feel like a lowly person for attempting to return an item.
5. Their items don't fit perfectly and are cheap knock offs most times, don't be fooled into believing that their stuff is truly OEM at a 'great price'.
Bottom-line: DO NOT buy from these people, never, run far and run fast! Hope you guys don't repeat my mistakes and if at all possible boycott these guys. Describe your new note here.

Purchase Lexus part from them, took it to a lexus dealer, they told me its not a legit lexus product to return it. A day after i got it, i called them to return it, they refused to speak to me and told me i have to go on line and chat/email, so why do they have a phone number?

So i went to their site, requesting and RMA. I had to wait 3 days to get a reply to my RMA request, they asked me for lame things, like "what items did you purchase that you want to return?" they have this info in their database, since they have the order number, this is just their way of DELAYING THINGS so you "MISS THE RETURN WINDOW"... i replied nevertheless, sure enough 3 days later i get an email stating that the only way i can get an RMA is that if i get a signed letter by the Lexus dealer stating the items are not genuine lexus... AHAHAHHA EXCUSE ME? More delays? These guys are a joke, i am still within 10 days of when i got the product, these guys are a real frikin joke!

STAY WAY OR YOU WILL GET SCREWED!

Bought the parts I needed on Tuesday said 1-3 days processing. It's now Friday and still hasn't cleared processing. They said they have to wait for the funds to clear. I'm sorry but if my credit card says approved then it's approved. I don't have to wait three days to buy my gas to make sure it clears the bank. What is this website 1970 technology give me a break. Won't ever buy here again. If u have a Lexus stay away from these morons. Hack shop

WOW... found what I was looking for at a good price at LexusPartsNow, and when I went to pay for the part it they wanted to charge me over $350.00 for shipping and handling... they also informed me that I had to pay via Bank Transfer, first. I challenged them via online and inquired why the high shipping and handling, the only reply I got back was that was their carriers doing. BULL, I ship lots of stuff UPS, USPS and FedEx and none of them charge that amount for what I was ordering, which I might add was about 5lbs and 12"X12", so when I added in the SCAM shipping and handling the cost was the same as the parts dealers that offered free shipping. So LexusPartsNow scams you on the low price add then sticks it to you via shipping and handling. Oh, I might add the part I was needing is located in a warehouse for Lexus Parts that all of the parts dealers get their parts from, so again I caught them in a lie. And do I even need to say anything about them demanding I bank wire the funds to their bank first... yea right... should not even give them a one star... stay clear of these parts dealer

I provided my Vin number to order a mirror, they provided! E with an incorrect part number which I didn't realize until I got the part. Called my local lexus dealer and they very easily provided the correct number, called lexuspartsnow, they said they would return it but I had to request an RMA. Three days later they tell me its my fault that their website has the incorrect part and will not return it because it is an electrical part. Worst customer service online to date! Stay away!