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Lensabl

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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7,504 reviews

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Iowa
2 reviews
0 helpful votes
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My glasses turned out great!
April 23, 2020

I love my new old glasses, so glad my old frames didn't go to waste, now I'm stylin!

Date of experience: April 23, 2020
Colorado
1 review
0 helpful votes
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Plan on ordering again
April 23, 2020

Excellent just took a few days longer than I anticipated

Date of experience: April 23, 2020
Delaware
1 review
0 helpful votes
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Exceptional
April 23, 2020

I'm very pleased with quality and craftsmanship and will purchase again.

Date of experience: April 23, 2020
Georgia
1 review
0 helpful votes
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Lenses
April 23, 2020

Quick and easy. The directions were very straightforward.

Date of experience: April 23, 2020
Kentucky
1 review
0 helpful votes
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Frame conversation!
April 23, 2020

I had a pricy set of frames with regular lens that I no longer needed due to cataract surgery and vision correction during that process. So I had those frames converted to sun glasses by Lensabl. The whole process was flawless, the resulting frames and lens were great. I couldn't have imaged better service through the complete process.

Date of experience: April 23, 2020
Colorado
1 review
0 helpful votes
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Two pairs
April 23, 2020

Liked the service so much for the first pair I immediately sent in my second pair. Price is right!

Date of experience: April 23, 2020
Texas
1 review
0 helpful votes
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Best glasses solution ever!
April 23, 2020

I have so many frames I've enjoyed over the years and I really loved being able to reuse them and have some backups and different choices. I sent in two frames and I am very pleased with the service and quality.

Date of experience: April 23, 2020
New York
1 review
0 helpful votes
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First time trying lensabl
April 23, 2020

Seriously great customer service. I've struggled with online glasses non stop for the last year (apparently my eyeballs are high maintenance with things not easily customizable on other sites) and lensabl be was reasonable and able to accommodate me. I think the only thing I'd change is next I'll go with a higher index lens!

Date of experience: April 23, 2020
Illinois
2 reviews
0 helpful votes
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Sorely disappointed
June 12, 2020

3 months, 3 tries, still not right. I gave up. So, you're requiring more words to tell you how dissatisfied I am. I'll never order glasses online again.

Date of experience: April 23, 2020
Minnesota
1 review
0 helpful votes
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Super Happy
April 23, 2020

Great customer service in terms of prompt responses to emails and they were professionally written. Glasses were perfect. Plan to so this again!

Date of experience: April 23, 2020
New York
1 review
0 helpful votes
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Great way to get lenses
April 23, 2020

I was unsure of how to order lenses. I spoke with Andy Bilinski, the CEO, I think, who walked me through the process. I received a mail in which to send out my own frames. Within 2 weeks I received my glasses with new lenses, with a collapsable case, some lens cleaner, and a lens cloth. Excellent service, and I'm very pleased with my new lenses.

Date of experience: April 23, 2020
Georgia
1 review
0 helpful votes
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Service was good
April 23, 2020

Ordered, received, and was satisfied, just as they said I would be.

Date of experience: April 23, 2020
New Jersey
1 review
0 helpful votes
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All Great.
April 23, 2020

Painless experience. Easy to measure, easy to order.

Date of experience: April 23, 2020
New Jersey
1 review
0 helpful votes
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3rd time
April 23, 2020

Quick and excellent service
I replaced lenses in three pairs of glasses

Date of experience: April 23, 2020
Michigan
1 review
0 helpful votes
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Received
April 23, 2020

Great price, no worries, speedy return of glasses with lenses

Date of experience: April 23, 2020
Oklahoma
1 review
0 helpful votes
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This is my 6th pair of lens I have purchased from them. Very straightforward ordering and I love how they send you a box as needed. Lens are of high quality and do not scratch easily. The only downside is it takes at least a month or more to get them back. Have an extra pair handy! I recommend it to anyone who will listen.

Date of experience: April 23, 2020
Virginia
1 review
0 helpful votes
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Easy Process
April 23, 2020

Reasonable price for a great service. I really like my frames and my old lenses were damaged. There is a weird bubble on one of the new lenses but I don't want to send them back again because the process took two weeks.

Date of experience: April 23, 2020
New York
2 reviews
0 helpful votes
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Good product
June 12, 2020

Great customer service. Ease of choosing frame and ordering online. The glasses arrived earlier than estimated date of delivery. Sadly I cannot use them. The frames only allowed for progressive lenses. (My previous ones were bi-focals and I had no issues.) I cannot see clearly for the distance nor reading. My drug store readers are sharper and clearer than these lenses. The Lensabl glasses now sit, collecting dust, as the 30-day window for return to expired.

Date of experience: April 23, 2020
Tennessee
1 review
0 helpful votes
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Making the impossible possible
April 23, 2020

Lensabl updated and replaced the lenses in a pair of frames I've had since 1998. Over the years, 2-3 different opticians told me they could not replace the lenses without damaging the frames. Lensabl did what no one else I've contacted would even attempt. I would trust them with any of my frames.

Date of experience: April 23, 2020
California
1 review
0 helpful votes
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Good experience
April 23, 2020

Good service, a little slower than I expected, but still good

Date of experience: April 23, 2020