LensablReviews 6,499

Overall the experience was great, and the attention to package was phenomenal. It's really good to see such care of presentation. The only criticism I have (and it's a very small one) was that because my lens had a defect at the final stage (I was told), they would need to be remade. The delay doesn't bother me at all. It was just that I had to contact y'all to find that out. The lenses were taking longer than I thought so I sent an email asking about them. That's when I was told that the lenses would need to be remade. It seems you would have contacted me, in that case, to let me know what was going on. Other than that, I'd definitely use Lensable again and have no reservations recommending Lensable to others. Thanks for the opportunity to pass along my thoughts.

This is my second experience with lensabl. While the first time was okay, this one has made it where I will never get glasses with them again. Let me first start out that I ordered these lenses from my frames in June. I just got them on September 22. They had to redone once since the lenses were literally wobbling around loose in the frames. I ordered polished edges and these are not polished so that was a waste of 15$. My frames fit perfectly when I sent them in and now they constantly slide down my face. So it is annoying that they made them bigger. They are transition lenses, but seem like they are slightly dark to start out with. All in all, this was a huge waste of time and money. Support is really not understanding about the time and even told me that there was a mistake and they needed to redo the lenses a third time since they failed inspection, but then my lenses were shipped the next day. So I probably have the lenses that failed inspection.

I've ordered twice before. The first pair had some vision issues, so they were very nice, covered shipping to/from and fixed them no problem. The second time - no problems at all. Vision was spot on the first time. This third and last time, I had placed glasses in my cart but apparently I chose the wrong type. Considering I had ordered from them before, always progressive, with only a progressive lens... I would have thought I would be contacted if there were any questions. I received the glasses unbeknownst to me the original order was wrong, and noticed there was not a millimeter of clear sight on these lenses. I contacted Customer Service who 2 business days later said they would have to investigate and get back with me. 2 more days later someone else responds stating they need all these facial shots with and without my glasses on. Needless to say, another 2 days go by and he tells me I needed to have the glasses I just bought on in the pictures then also shares the "Return Policy" at my expense plus a $25 restocking fee which was to expire in 5 days. I'm high risk, work from home and needed to arrange things in order to ship these back.

Read the fine print. I ended up finding a better company, lower prices and much better website ordering system.

I sent my eyeglass and sunglass frames over a month ago, with my new prescription. When it came (after a bit of wait), i was tilting my head up to see. I wear progressives. Idk what happened, but lensabl asked me to send them back to be fixed. I just received them back after almost a month of waiting for them, and at expedited shipping at that, and Im seeing rainbow waves in my eyeglasses? I emailed them back, and im waiting what they will say. I paid $450 for both, and 2 months to wait to wear them. Not sure what can be done, and obviously im sad about this. I used lensabl last year, and my eyeglasses and sunglasses were great, so Im wondering now what happened to their lab?

I ordered new lenses for my glasses on September 3rd & went my glasses the same day priority mail. It's now the 22nd & they haven't even finished them yet! I had to reach out to customer service through chat bc there's no way to call since it said they were in final inspection then all of a sudden jumped back to being at production in the lab. You can't call them so only way is through chat where they tell me they were rejected at final inspection. Now even since they restarted it's taking a super long time. It's Tuesday & been saying applying coatings since last Friday. I reached out to customer service again & ask what the delay is & they email me telling me that they were rejected at inspection & had to be restarted! I already knew this! That's the first thing I told them bc I already talked to customer services before! Can't even answer my question as to why they've been saying est time till shipping has been 5 days & stuck on applying coatings for the past 5 days! Anyways they claim the glasses will be shipped in 1-2 business days... we will see. Will update based on ifthey actually stick to what they are saying now & if lenses aren't actually correct..

I was feeling really confident on having lensabl change my lenses. However, the process took longer because they had inspected a flaw in the first batch of lenses they created for me.

Although the lenses were well made and are in the highest quality, my frames, on the other hand, came back with damage, and multiple dents. I am not sure what caused this, but lensbl has ben good with responding to this concern and has offered to buy me a new set of frames.