LensablReviews 6,499

It took 3 months for my glasses to come back. Apparently, some of the info on my prescription was missing, but Lensabl never told me this. I only discovered it when I checked on on the website to find out what was taking so long. It then took weeks to complete glasses after I provided the missing info. When the glasses finally arrived, they were not great... They made everything look a little foggy (despite me paying more for the highest quality materials). I very much doubt I will use Lensabl again.

I sent my frames to Lensabl in August to replace my scratched polarized lenses. When they came back in September the polarization was not aligned causing one lens to go dark at a time. I sent them back to correct the problem. I just got them back (October) and they have the exact problem. Do you not do QC before they are shipped? It is frustrating to deal with you through email. I would rather have a number to call.
Shipping and packaging are well done.

I worked with Jayme for several weeks. We had a complication on the type of lenses I selected. Jayme worked me to a resolution and was patient the entire way. I was not 100% happy with the final outcome because I wanted to make a switch with an upgrade but Jayme explained it to me and it looks like I was just expecting too much. Glasses came in good and I am happy to have them back. Thank you for being a reliable and customer service friendly company!

I sent my glasses to Lensobl for progressive lenses. Unfortunately the prescription I provided was insufficient for them to complete the order. I requested that they cancel the order and return the glasses to me. After deducting $25 from my refund for their shipping cost, I received my brand new Silhouette glasses back with one of the ear pieces broken off. Scary to think what kind of job they would have done on my lenses if they couldn't even get them back to me in one piece.

My frames were in the lab on September 8th to be re-lensed. I just got them back today, October 23rd. I should have had these prescription glasses back way before I left on a 950 mile overland trip. I was counting on having them for the drive. If these were some obscure frames that needed special lenses cut, I might could accept the delay but they're Wiley X Valor frames... that's just about as common as you can get. Furthermore, the lab noticed a "blemish" after the initlal lens job and they had to cut a second set, and then wanted to charge me for the "polycarbonate upgrade" that they realized these frames needed. What? They didn't notice the original set of lenses (polycarbonate) that were in the frames when they got them? Just too many issues with this order. I won't be recommending any of my road biking friends to use this company for any of their glass or sunglass needs. Also, every time customer service responded back to me, it was as if there was nothing wrong; just a little delay. Nothing good to say here... I'm displeased overall to say the least.