LensablReviews 6,499

Your company broke my monogrammed sunglasses I received from my wife for my birthday. You didn't tell me for weeks that they were broken. You finally sent me an email asking where they were purchased for. Replacement which I promptly provided, stating I want a copy of your receipt for proof that they are coming directly from Persol not some crappy discount website. Months later I finally received the frames back from you - No Monogram?!?!? What the $#*!?!?! How many different ways can your company screw up, it's incredible. Your company is impossible to get a hold of, your phone number is a joke since zero staff actually answers it. Email is the only means of communication and let me tell you, that sucks and appears very shady. I want a full refund then I wish to never ever hear from your piece of $#*! company ever again. Oh and bye the way - thanks for blocking me on Instagram and Facebook for telling my friends the truth about the service I have received instead of trying to communicate and proactive.

I was excited to break the mold in buying new lenses for my favorite old frames! Rushed my frames and new prescription off to Lensabl. Weeks pass and I mean almost 8 weeks. Slow communication between myself and Lensabl (note their site says you emails go to the end of cue if you over communicate). After about 3 weeks I am told they LOST my most favorite frames... WHAT! So they try and make up by letting me choose a frame from their list... I cool down and choose some nice looking RayBan's... Good save Lensabl... 4 weeks later after they ship overnight (Thank you again Lensabl) my glasses arrive. Oh My God... lenses as thick as old coke bottles, so thick that the temples won't close all the way! If someone at customer service had called/written and said do you want to upgrade to a thinner lense? I AM SO SO DISSAPPOINTED.

Sent them my frames and 5 weeks later received them back after being told it would take 2 weeks. They said the reason it took so long was because their quality control rejected them twice. My lenses were dark blue and were progressive. I can't use them because of the waviness in the lens view gives me headaches. Their quality control sucks and they lied to me. Never use this company.

After sending in my full prescription, Lensabl told me that they did not receive my P. D.
I sent my P. D. to them multiple times over the course of a year. When I finally was sent my glasses, I only received one of the 2 pairs I prepaid for. I have contacted them regarding this matter and have not received a response. I will never use Lensabl again

BRILLIANT service. My script is perfect, and I love the frames. I've gotten tons of compliments already. Thank you for the extra set of lenses and cleaning solution. I love that I was able to get new glasses from the comfort of my home. Lensabl is like magic!

Lensabl does customizations that I can't find anywhere else. I have very poor eyesight, and this was the only site that did wrap-around lenses with mirror/polarization in the color of my choice. It took a long time to get these done, and service updates were spotty - but those are both understandable under the circumstances (e.g., COVID work-from-home policies and such like). I will order from Lensabl again and will just have to moderate my expectations on how long something like this takes.

Lensable crafted perfect prescription lenses for my Bose Tempo glasses. Excellent, prompt, kind dialogue. I recommend this fine company, and Jayme in particular.

When I received my frames, they were broken and are now unusable. I am very disappointed as the frames were in perfect condition prior, and I just needed the prescription updated.

My order took about three weeks from shipping out my glasses to receiving back in the mail. There was a quality issue, but they expedited a new pair of lenses for me very quickly before they even shipped them out. They were very open about each step of the process, which I appreciate. I'm very impressed with my new lens, I like the cleaning kit they send it back with, I really have no complaints. I'll probably try another pair of new lenses in the future.