LensablReviews 6,503

Purchased blue light lenses for my bose frames tenor. Was not clear how the service worked. Was hoping to receive just lenses but had to send in frames. No option for just lenses at checkout. Whole process took over a week, likely 2 weeks. Blue light lenses do not include any kind of blue light filtering tester like the $16 pair I purchased on Amazon... and when I do a side-by-side I am under the impression that the Lensabl lenses do not filter blue light as well as the $16 pair. Finally - the whole configuration process was odd. I could get blue light lenses with a blue light filtering coating?

I love the new lens in my Givenchy frames but was expecting more of a purple bluish reflection of glare up' no sure if it was applied other than that The extractive transitions are a perfect fit after 24hrs of wear time eyes feels so relaxed

Despite the lenses being "ok," overall, it was a terrible experience. I placed my order on March 30 and did not receive the glasses until May 12, well over one month. There was no clear communication on where my glasses were (emails etc.) other than one email stating that they received my frames on April 12, but the website was not properly updated with the tracking info or where my glasses were in their process.

I kept checking, and finally requested support on April 21, and despite the email and the website showing that my glasses had arrived, their support said you did not have my frames and confirmed that they received them, but then lost track of them. Had I not emailed customer support, they were not going to tell me that my frames were missing in action. I had to send pictures and details about the frames, and they did eventually find them.

I moved during this time and needed to change my return address, which I did on the website and received a confirmation that my address was successfully updated, but they still shipped the glasses to the old address.

When I asked about where the glasses were (because I was expecting them to my new address) I got this rather curt email, despite my physically having been updated well before they shipped the glasses:
"Thanks for contacting Lensabl! We're so sorry we're unable to update address and shipping (BUT YOU DID UPDATE IT I HAVE A CONFIRMATION). Order got picked up already (PICKED UP? BY WHO?). Let us know if we can help with anything else." Umm... yes, you can help with something else! You can tell me where the hell are my glasses. I had to spend the next few days tracking them down by connecting with the building management at my old address, and had to have them sent to me from there.

This was a mess and I will never recommend this service or use it myself again. I didn't even get a coupon or discount or apology email at the end of all of this. The sad part is that the lenses themselves aren't half bad. They did a pretty good job considering I ordered progressives which are hard to get the eye line right on.

I have been waiting for the lenses to be replaced in my sunglasses for over a month. I received an email from Lensabl stating that my lenses didn't pass quality control and they would be making new lenses all over again. The wait was tedious and I missed many social events in which I wanted to wear my glasses, but I must say that I received my glasses with new perscription lenses last night, and they are spot on beautiful! I love the grey/green tint. The lenses feel high quality and well made to fit.

I sent in my frames March 21, finally received glasses back on Jun 12. The distance vision and midvision are perfect. I can barely read with what was supposed to be a progressive bifocal. I found the sweet spot when I lift the glasses all the way up so I'm looking through the lower edge of the lens. Not a positive experience.