On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Despite taking much longer to deliver than anticipated, the results are very good. The quality of glass and prescription are extremely high.
It took a little longer than I thought, but they are perfect, Lensabl is the best way to go if you get a new prescription and want to save on the cost of getting new glasses. I sent in my new Kate Spade frames and there was no extra cost, other places want to add on a 20.00 fee for designer frames.
I am so happy I found Lensabl. They are affordable, convenient, and fast!
My lenses were so scratched and it was going to cost me like $250 to get them replaced from my optometrist... which was about how much the frames and lenses cost in the first place. Such a rip off. So, I started perusing other options and found Lensabl. They were way more affordable and the entire thing was seamless, from ordering, to shipping my frames, and to getting them back.
I am so grateful and will definitely be using this again when I need to order another replacement.
I placed my order in mid May and received that glasses yesterday, 2 1/2 months after I ordered them. All that waiting and they are too big!... So my overall experience is not good.
My old favorite glasses came like brand new, with updated lenses in a nice case and a cleaning kit. Love it! It took 19 days to get them back, to keep in mind. They answered my emails the next day and kept me updated. I love this company.
I ordered a pair of Ray-Ban "Jo-jo" frames in the gold color way and instead got silver. The lenses are great though so I can't complain too much. Am still trying to see if I could get the correct frames and send these back.
Frames are great. Initial lenses were not aligned correctly for my eyes and causes headache and blurred vision. Sent them back to get redone, and this took over a month and the update system on the web site did not change the entire time. When the new lenses arrived, they were still not aligned and caused headache with blurry vision.
I purchased a pair of stoggles and had them sent to get prescription lenses made. Albeit a bit pricey for shipping (from Canada) and the wait was longer than expected, I am very happy with the quality of the lenses.
Waited way too long this time, paid up front, no discounts, this is my second round with lensabl and I liked the service, but this round was really hard without my expensive frames all summer and not knowing if they'd come back to me in one piece.
I finally received them and they are great, although the reading glass portion on the bottom (transitions) is really high so I find myself aiming my chin down to drive.
The whole process took away too long also you answering emails took forever would not recommend you sorry
My experience was great and smooth. The transaction took solid 3 weeks to finish- from ordering to sending them the frames, then receiving the graded glasses! I LOVED it! The prescription is correct!
Be wary of a business that has a caveat like (paraphrasing): "Do not send more than one email to our customer service department or we'll put you at the back of the queue." It took 15 total days to receive my re-lensed glasses (from the date they received them), though they were not returned in the original (fancy brand new) case that I sent the glasses to Lensable. Also, though I updated my prescription on-line on the same day they received my glasses, they couldn't confirm that the new prescription could be used. Even now I'm not sure. Customer service interactions with them were slow. Product quality (when the specs finally arrived) seems fine. But if I had it to do over, I'd choose not to do business with this company, it was not an especially pleasant experience, especially for the top dollar paid.
Terrific job. I will certainly send more frames their way!.
The glasses and lenses look great and are installed well.
We are new to Lensabl, and were so impressed. We are quite price-conscious, and they were significantly less than our doctor's office! Love them!
I sent in a basic pair of Warby Parker acetate glasses for a simple lens replacement. Nothing fancy. It took 2 months to get back to me! Customer service never offered me any delay information; I had to reach out and ask twice what the status was. The website states 4-7 business days with possibly some extra time for coatings or sunglasses. Simply unacceptable, I will not use them again. It's a shame, because the end product was seamlessly integrated and good quality.
I had placed an order to get Rx lenses put into my Stoggles as there was a deal, and it took a very long time. It was also very difficult to try and get in touch with someone about this, and was often told to just look at FAQs, which I already had, which is why I sent the emails. I do not recommend this company whatsoever.
I have a pair of round Persol sunglasses from the 1990s, my favorite. I wanted them updated to my current prescription. Everything about the order process was easy. I had a few questions and they were answered promptly via email. A box arrived for my glasses and about 10 days later I had the new pair. All is good.
Placing my order for new prescription lenses in my favorite sunglasses frame was simple. Lensabl returned the completed set sooner than expected at a much lower cost than my optician. They also included the outdated lenses.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members