LensablReviews 6,499

DO NOT ORDER FROM THIS COMPANY! I ordered a pair of progressive lenses which were supposed to be ready in 4-7 business days. It took 5 weeks! When I finally received them there were completely blurry, no space for distance only medium and close. I sent them back and after another 3 weeks I received the new lenses with only 1/8" space for distance!. I payed $417 for lenses I can not use, return or get a refund for. THIS COMPANY DOES NOT EXCEPT RETURNS OR REFUNDS! While dealing with customer service via email (only option available) they lied constantly about the status of my lenses. They have an F rating from the BBB. Horrible experience and after 2 months of waiting and over $400 spent I have nothing I can use..

I inherited a pair of Porsche Carrerra vintage sunglasses from my father in law. They are cool. They are substantial. They are OLD. But I was determined to put new lenses in and no one was willing to help. I tried to work with my local optician. Nada. I tried 2-3 of your competitors. Nope. Wouldn't touch them. But Lensabl made it work and I am thrilled to be able to wear them. Such a fun company. And y'all never gave up. Wasn't easy but worked.

So I've made two purchases with Lensabl. The first were prescription sunglasses with all the bells and whistles and trivex lenses. These glasses were spec-tacular. I mean the clarity, it was like 4K quality visibility. When I went to go order prescription sunglasses, I opted for the polycarbonate lenses to save a little money, but got all the other bells and whistles. I'm sad to say that I'm dismayed and not at all satisfied with these sunglasses. The clarity is just not there, it's not "~4K" visuals like my prescription eye glasses.

I feel like I've just wasted my money at this point.

I was told that I ordered the wrong item. I was not offered a refund or replacement, though I offered to try the service again. I would not recommend this service for lense replacement. There is also not a phone number to reach an actual person to resolve issues

The downside: It took nearly a month for me to receive my glasses after I placed my order. The status updates that were supposed to be available online were never accurate so I needed to send multiple email queries and wait for a response. They don't have a way to call to talk to customer service so it felt a bit like being captive.

The upside is that their prices were fair and the new lenses seem great.

I wish I could wholeheartedly recommend Lensabl. Perhaps as they continue to grow, their processes will improve and the overall customer experience and communication will be better.

I needed prescription lenses for my new Razer Anzu smart glasses and Razer teamed up with Lensabl to make them at a good price + 15% off with code Razer15. The ordering process was very simple via Paypal and after uploading my prescription rx and letting support know I'd prefer to keep my frames for use instead of sending them in they started the process which took around a week to arrive and the lenses are perfect. I very much recommend them! Thank you very much Jason and Rhinna for the great customer support!

Summary: if you've got the time to wait and the money to spend, then it might be worth it

Buckle up everyone. I mailed my frames in to Lensabl on May 19. After receiving no communication that my frames were received, I reached out on June 3, only to find out (over the course of a few days and emails) that the lab had lost my frames. They replaced them at no cost to me, which is exactly what they should do so that shouldn't impress you. The ordering of my new frames took over 3 weeks from their admitting my originals were lost. My original frames were from a company called LeonDesigns (some random goggle frame from Amazon) and cost $24.99. The replacement link I sent had my frames listed at $18.99. Customer service said they'd refund me that difference, as they should and again this shouldn't impress you. Finally my lenses were being fabricated! But then they didn't pass inspection. So they had to start over. I reached out to customer service support and they said give us one business day and they'll be in the mail. One business day? After waiting two months? Seemed too good to be true. To my surprise, they arrived today July 22, in great condition. One small thing though, the frames they sent me are Stoggles brand, not the brand I originally sent, not the brand they said they ordered to replace the ones they lost. So, moral of the story, if you've got some frames you don't care if they lose and you've got $90 laying around and 2 months of time, why not send them to Lensabl? See what happens! I've never had frames and lenses take so long, through Costco or through my ophthalmologist; the longest I've ever waited was 2 weeks. Until now.

Overall, I'm satisfied with the frames and lenses I received and the supportive customer service. They really were kind and responsive, which I know can be challenging. Every representative I worked with was top notch! I have no issues with the support team. So management, if you're reading this, GIVE YOUR CUSTOMER SERVICE TEAM A RAISE! They are rockstars and deserve it.

When "Lensabl' couldn't make the prescription properly, I contacted the 'Better Business Bureau' for help. This occurred in February 2020. 'Lensabl' never bothered to respond to the formal complaint.

Today, July 2021, 1year and 5 months later, 'Lensabl' finally wrote a response, no doubt in an effort to clean up their well deserved "F" rating by the 'BBB'. This company was a terrible experience for me and, judging by many similar comments, others also.

I finally went elsewhere to get my lenses properly remade. There are several other companies that have been in the lens business much longer than 'Lensabl', have much better track records, offer good prices and far better service. Do yourself a favor and go elsewhere.