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Lensabl

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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7,463 reviews

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New York
1 review
0 helpful votes
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Fast, reasonable, communicative
September 1, 2021

Great experience.
I will say that i still prefer to do it the old fashioned way -- in person -- but if online is your choice, Lensabl is a great option!

Date of experience: September 1, 2021
New York
1 review
0 helpful votes
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Excellent Eyeglass Lens Installation
September 1, 2021

Very happy with new lenses in my existing rimless frames. This can't have been an easy job - thin progressive lenses in challenging frames - but they look amazing and are perfect. I'll definitely come back for my next prescription and glasses.

Date of experience: September 1, 2021
Pennsylvania
2 reviews
0 helpful votes
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Exceeded Expectations
September 1, 2021

I purchased Stoggles Safety Glasses and sent them to Lensabl to insert Rx progressive lenses. When I received the glasses, the lenses were not correct to the point I could not read anything with them. I contacted customer service and worked with them to get them corrected. I took the glasses to where I normally buy glasses and had them do the measurements for the progressive lenses and sent those to customer service who initiated my returning the glasses via postage paid instructions. I just received my glasses and they are perfect! Yes, it took some time but I appreciate they recognized the glasses needed corrected and worked with me to obtain the information needed to fix them.

I highly recommend them and would not hesitate to purchase from them again.

Date of experience: August 31, 2021
Ohio
1 review
0 helpful votes
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This company has done a fantastic job and provided a quality experince with ordering and swiftly delivering a pair of fantastic glasses. However I do wish they included the case from the frame manufacturer, in my case the manufacturer case of the Hobie Lennox frames, as these are fantastic clip-ons and I would have liked to have the Hobie case as it made it easy to carry multiple colors of the clip on frames without them sitting loose in a bag or the like. If at all possible I'd love to have the case shipped or I'd even buy it if a knew where to find it alone. Regardless the product is great I just wish I had the original packaging.

Date of experience: August 31, 2021
New York
1 review
0 helpful votes
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Just don't.
September 30, 2021

I sent in 3 frames for new lenses after having a great experience a few years ago with some vintage frames. I not only waited over 2 months to get two of the pairs back, the third pair was lost, then found, then sent to me with the wrong color transitions, then I mailed it back to be "redone", and came back to me with the same, incorrect transitions.

Date of experience: August 31, 2021
California
1 review
0 helpful votes
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Gave it a shot and was happy I did!
August 31, 2021

I had a pair of Nike frames that had beat up lens. I found lensabl on Google and saw their prices were good. Gave them a shot and sent in my frames. After I received my glasses from them, I noticed that one of the lens didn't sit entirely in the frame; it was something I couldn't pop back in. I contacted customer service and they immediately helped in getting another shipping label to send back. Super friendly customer service. Hiccups happen, but they were able to respond quickly and were very helpful.

Date of experience: August 31, 2021
District of Columbia
1 review
0 helpful votes
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Poor communication, slow turn around
September 30, 2021

Lenses took over double the time they estimated, overall was without my glasses for 1 month. No communication that there were issues with the process until I reached out. Will have to try someone else next time.

Date of experience: August 31, 2021
Oregon
1 review
0 helpful votes
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It took forever!
September 30, 2021

See Above.
Lensabl had my frames for around six weeks. I anticipated roughly a two-week turnaround, the delay was very frustrating

Date of experience: August 30, 2021
Nevada
1 review
0 helpful votes
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The ordering steps were easy to follow, I sent my audio frames in, and my prescription lenses/glasses came back looking great. I would definitely use Lensable again and also refer my family and friends. Nice work! Thank you!

Date of experience: August 30, 2021
North Carolina
1 review
0 helpful votes
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Lenses are great!
August 31, 2021

I sent my Stella McCartney glasses in to be fitted with distance lenses and they came back perfect (only they still have my Stella case so I need to get that back!)

Date of experience: August 30, 2021
Washington
1 review
0 helpful votes
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Still waiting.
September 29, 2021

I sent in my frames over 6 weeks ago and am still waiting to get them. But they sent a survey, so here it is.
Will not use this service again.

Date of experience: August 30, 2021
New Mexico
1 review
0 helpful votes
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Quick service, great product
August 30, 2021

Costco and Walmart wouldn't process lenses for my narrow plastic frames, but Lensabl did it quickly and expertly for only $92.60 (after an additional $15 for insurance and minus a 20 percent discount). They paid for shipping, which included sending me a box in which to mail my frames. I'm a completely satisfied customer.

Date of experience: August 30, 2021
Florida
2 reviews
0 helpful votes
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Poor performance
September 29, 2021

Got the glasses looks all nice and clear but after one week only the one of the lenses popped out on its on, bad installation.

Date of experience: August 29, 2021
California
1 review
0 helpful votes
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-1 The order is not correct
September 28, 2021

No reply when trying to get a resolution. I ordered yellow lenses and you sent clear lenses.

Date of experience: August 29, 2021
Colorado
2 reviews
0 helpful votes
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Will shop again.
August 29, 2021

Due to Bose frame delay, Lensabl came through. Thank you!

Date of experience: August 29, 2021
Pennsylvania
1 review
0 helpful votes
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Happy and disappointed
September 28, 2021

The pair of glasses that I received are perfect. Unfortunately, a second pair of Tiffany frames were never received back by me with the lenses I ordered. Both frames were sent in the same box. I am still waiting for a response.

Date of experience: August 29, 2021
Missouri
1 review
0 helpful votes
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Amazing customer service
August 28, 2021

My Rayban frames broke and you all replaced them without a fuss. I'll always go to Lensabl for my replacement glasses.

Date of experience: August 28, 2021
Florida
2 reviews
0 helpful votes
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Broken device
September 27, 2021

I have waiting over 4 weeks for my prescription Tempo's and the right speaker is blown. I am so disappointed

Date of experience: August 28, 2021
Indiana
1 review
0 helpful votes
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Excellent lens replacement.
August 28, 2021

I've used Lensabl for a number of lens replacements over the years, esp. Quite a few in the past couple years since I had worsening cataracts. Now, one year later, since my last order, I've had cataract surgeries, and now instead of a higher Rx, I needed a much lower Rx. :) In any case, I've always received clear, accurate replacements.

This time it took a little longer than before, but they let me know when I asked. Apparently, quality control flagged them when they were finished, and they had to be redone.

Overall, pleased with results and customer service.

Date of experience: August 28, 2021
Texas
1 review
0 helpful votes
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Great
August 28, 2021

Took a little longer than expected but was worth the wait

Date of experience: August 28, 2021