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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I have saved the contact information and plan to reorder. I am happy to refer others to this company for purchase.
Very easy to navigate the website. I got a call to verify my prescription and the person I spoke with was very pleasant and helpful. She also got my order processed quickly
Not many sites offer gas permeable lens for purchase. Theseare the only lens I have ever worn and thank you for being here! They fit great and are a perfect backup for if I need them!
Delivery was good packaging was perfect overall happy. Thanks!
Very easy and quick to do, but I found some options missing, particularly for Adding strengths for Multifocal lenses. I had to choose between a strength too low or too high bc my prescription was not listed, yet right in the middle. That is the only reason I did not give 5 stars.
They're perfect! I had bad experiences with another site but they came in & they're amazing
Was not easy this time to reorder the lens. Ended up calling and go some good help.
Why can you not upload a current prescription untill the very end of making the order?
Also lens are not the same as previous orders. Color blue is different plus very sloppy dot on right lens
Customer service is friendly, helpful and efficient. I re-ordered in quick fashion and was pleased with how easy it was.
My order was shipped correctly and in a timely manner, l have been using lens.com for a few years and been satisfied with their service.
I received my contacts on or about the time quoted me! I have no complain to the service I received! Thank You!
Easy reordering and shipping time was not too long
Excellent, thank you so much for all that you offer, my contacts are great. Not sure how i feel about this survey. I have made several attempts.
Thankful this is an easy safe process
The ordering was very smooth, the Rx was confirmed with my optometrist promptly, and my lens was received very timely. Very smooth process and accurate, timely results. I would order again without hesitation.
Received quickly, accurate prescription fill. Competitive pricing
It was good order was delivered accurately and on schedule.
Quick and easy.way to buy contacts. Used the remained of my HSA.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members