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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Good but this is a ridiculous requirement to submit a report on this experience
When I ordered this box last year, it was only $50. This year it was $100. I don't understand.
Good - but please stop soliciting and wasting for information
I realized I had no left contacts left and googled my contacts. Lens.com had the best price and I got them quickly!
Return customer, reordered several times with great results
Very convenient and cost-effective re-ordering process.
Did not accept a scan of my script, had to wait until we could reach doctor's office to get another script which took several days.
Great and easy to use.! I would definitely recommend to anyone.! Same lens quality i get from the doctors office at 1/3 the price
Ordering from Lens.com has always been a good experience. It's simple, easy and if something goes wrong they always call to follow up.
Would use lens.com again, easy to purchase and fast shipping
I really enjoy this service and the customer service is great. I've never had an issue with Lens.com
I was traveling for the holidays and realized that I had no spare lenses, and an expired prescription! After a quick online eye test I was able to order some new lenses, which arrived a few days later at my relatives house.
Easy to order and arrived quickly. Will order contact through this company again.
Love the contacts just don't know why they are so expensive for two boxes
I have never had a problem using Lens.com. It is very easy to find your preferred brand and place your order.
Very easy order process. Prices were good and no surprise add-ons.
Shipped quickly after I placed my order. Also, came and was what I ordered for half the price of my eye doctor.
Great service. I had to change my shipping method and the service rep was so helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members