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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Perfect Great Everything went fine and showed up perfectly.
If you buy from anybody else your crazy best service never had a bad contact.
Perfect! Fast, easy, not affordable, easy eye test which i think wasnt really considered anyway, just aother way to get $10 out of me'
Contacts arrived in a timely manner; well packaged and order was correct Thank you
I had called because my prescription was adjusted from my new provider. The costumer service reps were very nice but I had called twice because each time my right eye prescription was not corrected and changed back to what it initially was. I called again and they said they changed it in the system and I still ended up receiving the wrong right eye power.
Convenient and fast when ordering through subscription. I don't have to worry about going without contacts.
Informative, and courteous interaction with service representative.
Everything was great, and the customer service was even better!
Very enjoyable and received my order in a timely manner! Will be ordering my contacts from here
Uploading prescriptions and selecting lens are super easy. Can't beat the prices!
The price listed before I added to cart was over $100 cheaper. The cart also doesn't give you a breakdown of what makes up the total, it just gives the total, so there was no way for me to see what caused the discrepancy. It still ended up being cheaper than my in network provider.
Also, it is annoying that you don't get a tracking code. Overall I will keep buying contacts here as long as the price is competitive with other similar sites.
This was such an easy process to order. I appreciate the checking up to see if I got my order.
But they did arrive and I'm happy with my new contacts. Only the product and the initial processing was in the site's control. Post office was the majority of the time.
Experience was direct and timely.Had a small issue the form of payment which was fixed immediately.
Great experience, and exceptional delivery. The package was delivered well before the delivery date. The website makes ordering easy.
Not sure if I've kept the name of the lady that helped me. If you keep a copy of call ins and attach it to my name, she was amazing. She did a fantastic job helped me out and moved the correct order through very quickly. I really appreciated her help. She did a fantastic job. I have told family and coworkers about. Lens.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members